9 hours ago
Job title : Facilities Manager
Job Location : Eastern Cape, East London
Deadline : November 29, 2024
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What you will bring
- At least 5 years experience in Facilities Management.
- Computer literacy (MS Office)
- Qualification in Facilities Management is a strong recommendation.
- Proven experience in managing health and safety protocols, including reporting and investigating incidents, passing QHSE audits, and maintaining robust hazard reports.
- Demonstrated ability to deliver exceptional service, manage client expectations, and maintain effective business relationships.
- Strong leadership skills with experience in developing and implementing personal development plans, performance management, and promoting diversity and inclusion.
- Experience in managing budgets, ensuring timely billing, and following up on payments. Ability to liaise with clients regarding contract renewals, fee adjustments, and business reviews.
- Proficiency in managing supplier relationships, including procurement, evaluation, and performance measurement.
- Strong skills in preparing and submitting business reviews and financial reports.
- In-depth understanding of facilities management, including both technical and soft service areas.
- Excellent written and verbal communication skills, with the ability to interact effectively with clients, team members, and vendors.
- Ability to work in a high-pressure environment, manage multiple tasks, and adapt to changing priorities while maintaining a focus on service excellence and compliance.
What you will be doing
Health and Safety:
- Report and investigate all accidents and incidents per CBRE procedures, ensuring preventive actions and sharing lessons learned.
- Pass all QHSE audits, complete and close actions within the designated time as per the annual schedule.
- Submit robust and meaningful Hazard Reports (minimum one per month) on Harbour.
- Complete all QHSE-related training according to the training matrix within stipulated timelines.
- Establish and maintain standard log-books.
- Adhere to internal reporting processes to avoid penalties and escalations.
- Ensure work permit processes are in place and followed.
- Provide evidence of decreased total recordable incident rates.
- Participate in client audits and inform CBRE Excellerate of annual scores.
Client Liaison:
- Deliver timely, cost-effective, and high-quality services to ensure client satisfaction.
- Develop a deep understanding of the client’s business and expectations.
- Apply an experienced approach in client interactions.
- Integrate CBRE Excellerate’s best offerings into client service.
- Schedule and conduct regular client meetings, including weekly calls and monthly site visits.
- Build and maintain effective business relationships with key client interfaces.
- Minimize client escalations.
People Management:
- Implement personal development plans aligned with the mentor program.
- Uphold and exemplify CBRE Excellerate’s RISE values.
- Conduct performance evaluations, set meaningful goals, and provide open feedback.
- Assess, hire, promote, and develop diverse talent, including managing high performers and underperformers.
- Foster a diverse, inclusive, and innovative work environment.
Ethics and Compliance:
- Enforce CBRE Excellerate’s Code of Conduct and Ethics with zero tolerance for non-compliance.
- Complete all ethics and compliance training and activities timely for staff, subcontractors, vendors, and suppliers.
- Actively participate in and enhance the Ethics and Compliance culture.
Financial Management:
- Ensure compliance with operational budgets and financial policies.
- Achieve or exceed monthly GM targets and ensure prompt billing and payment collection.
- Manage client contract renewals and inform CBRE Excellerate of any contractual changes impacting fees.
- Address increases in management fees and resource charges.
- Submit monthly business review reports and capture all contract variations.
Vendor Management:
- Interface with and manage suppliers, including procurement functions, evaluation, and performance measurement.
Reporting:
- Prepare and deliver monthly business reviews, financial reports, and client reports.
- Maintain regular communication and reporting on all relevant aspects.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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