Responsibilities

• Provides Field Service Dispatcher support for an assigned area or region.
• Monitors Technician status through mobile resource management tools to manage arrival times and shift completion.
• Checks job pools and schedules, and identifies unfilled time slots, overbooking, inefficiencies, cancellations and rescheduled, late or unfinished jobs.
• Takes action to assign or reassign work to meet customer commitments.
• Ensures daily Technician routes are operationally efficient by addressing / establishing: Appropriate drive times, Schedules to meet on-time guarantees, Maximum productivity, Alignment with employee skill sets.
• Anticipates obstacles that may interfere with work completion and identifies means to address those obstacles.
• Manages backfill of daily openings in Technicians’ routes, accommodating daily changes in Technician paid time off (PTO), planned activities and customer demands.
• Responds to internal and external customer calls and contacts customers regarding appointment verification, rescheduling missed appointments, job move-ups and work order cancellations.
• Adjusts systems configurations by preparing calendars, reassigning Technician work assignments based on skill set and making work zone adjustments.
• Proactively solicits feedback to ensure continuous improvement.
• Displays willingness to support, aid and assist team members and others.

Qualifications

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service Dispatch.
• Good local language skills required (Written and spoken) and preferably good business English skills (Written and spoken).