Field Service Engineer – Brackenfell needed at Shoprite Group of Companies
Job title : Field Service Engineer – Brackenfell
Job Location : Western Cape, Cape Town
Deadline : May 19, 2024
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Job Objectives
- Request DFM to create budget for desired equipment
- Procurement of equipment
- Managing and storing IT stock including quarterly stock takes
- Co-ordinating with architects, electricians, and builders to explain IT requirements for the design of the new store and managing the time frames expected.
- Setup of users’ equipment and software
- Assist users with installation and support of required applications
- Installation of IT components (e.g., additional RAM, replacing laptop HDD / Keyboard / Screen)
- Setup and configuration of printers
- Ensure Network infrastructure (Wi-Fi and LAN) available
- Managing of IT Cabling (LAN) requirements:
- Work at heights
- Pull new network cables
- Terminate new points
- Meet with architects, electricians, and builders to explain IT requirements for design of new buildings
- Escalate unresolved issues to various internal business units as well as 3rd party vendors
- Assisting in the managing of insurance and warranty claims
- Manage of Remedy incidents and requests
- Ensuring SLA (Service Level Agreements) > 96%
- Request DFM to create budget for desired equipment
- Procurement of equipment
- Managing and storing IT stock including quarterly stock takes
- Co-ordinating with architects, electricians, and builders to explain IT requirements for the design of the new store and managing the time frames expected.
- Installation, setup, and configuration of Store IT Hardware:
- POS&MM
- Back Office
- Front Office
- Network
- Managing of IT Cabling (LAN) requirements
- Work at heights
- Pull new network cables
- Terminate new points
- Update tracking reports / Provide updates
- Escalate unresolved issues to various internal business units as well as 3rd party vendors
- Assisting in the managing of insurance and warranty claims
- Assist with the testing of new IT HW
- Provide feedback on findings
- Recommendation of practical solutions
- Managing and storing IT stock
Qualifications
- Grade 12 certificate
- A+ (Or Equivalent Experience)
- N+ (Or Equivalent Experience)
- Driver’s License
Experience
- +2 Years Field Support in the retail environment
- +2 Years End-User Support
- MS Office 365
- MS Windows Support and Installation
- Exposure to project management/roll-outs
- Stock management exposure
- Report writing
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now