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Field Service Engineer – Brackenfell needed at Shoprite Group of Companies

Job title : Field Service Engineer – Brackenfell

Job Location : Western Cape, Cape Town

Deadline : May 19, 2024

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Job Objectives

  • Request DFM to create budget for desired equipment
  • Procurement of equipment
  • Managing and storing IT stock including quarterly stock takes 
  • Co-ordinating with architects, electricians, and builders to explain IT requirements for the design of the new store and managing the time frames expected.
  • Setup of users’ equipment and software
  • Assist users with installation and support of required applications
  • Installation of IT components (e.g., additional RAM, replacing laptop HDD / Keyboard / Screen)
  • Setup and configuration of printers
  • Ensure Network infrastructure (Wi-Fi and LAN) available
  • Managing of IT Cabling (LAN) requirements:
  • Work at heights
  • Pull new network cables
  • Terminate new points
  • Meet with architects, electricians, and builders to explain IT requirements for design of new buildings
  • Escalate unresolved issues to various internal business units as well as 3rd party vendors
  • Assisting in the managing of insurance and warranty claims
  • Manage of Remedy incidents and requests
  • Ensuring SLA (Service Level Agreements) > 96% 
  • Request DFM to create budget for desired equipment
  • Procurement of equipment
  • Managing and storing IT stock including quarterly stock takes
  • Co-ordinating with architects, electricians, and builders to explain IT requirements for the design of the new store and managing the time frames expected.
  • Installation, setup, and configuration of Store IT Hardware:
  • POS&MM
  • Back Office
  • Front Office
  • Network 
  • Managing of IT Cabling (LAN) requirements
  • Work at heights
  • Pull new network cables
  • Terminate new points 
  • Update tracking reports / Provide updates
  • Escalate unresolved issues to various internal business units as well as 3rd party vendors
  • Assisting in the managing of insurance and warranty claims
  • Assist with the testing of new IT HW
  • Provide feedback on findings
  • Recommendation of practical solutions
  • Managing and storing IT stock

Qualifications

  • Grade 12 certificate
  • A+ (Or Equivalent Experience)
  • N+ (Or Equivalent Experience)
  • Driver’s License

Experience

  • +2 Years Field Support in the retail environment
  • +2 Years End-User Support
  • MS Office 365
  • MS Windows Support and Installation
  • Exposure to project management/roll-outs
  • Stock management exposure
  • Report writing

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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