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Field Service Engineer Southern & East Africa needed at SMA Solar Technology South Africa

Job title : Field Service Engineer Southern & East Africa

Job Location : Gauteng, Cape Town

Deadline : April 06, 2024

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Your Contribution to the Big Picture

  • Gives advice to customers over the phone regarding product specification, product portfolio, Service Partners, and standard service products (i.e., chargeable Services, warranty extensions, etc.)
  • Provides independent commissioning, maintenance, and repair of solar and battery inverters as well as medium voltage stations (TCS, MVPS, MVS) for large scale PV power plants.
  • Supports customers and/or installers remotely and on-site, so that issues relating to single and three phase inverters for large/medium scale PV power plants can be resolved.
  • Upload data to the FMS and analyses to determine cause of failure (Utility) 
  • Commissioning, troubleshooting, repairs and data analysis for residential, industrial & commercial PV plants. 
  • Handles spare parts for changing out the individual inverter components and organizes the related logistics.
  • Records all issues in Sales Force/Service documentation using multiple electronic reporting platforms and provides regular reporting to the Service Director and to the HQ Service division.
  • Final clarification and documentation of customer enquiries regarding missing, incomplete and/or open deliveries, returns, complaints and unannounced returns according to the general instructions with extended scope. 
  • Manages HSE requirements for customer site visits/repairs/commissioning (risk assessments and method statements)
  • Reports health & safety issues detected during a site visit.
  • Informal training of our customers on-site technical personnel and new SMA Service employees
  • Assist with design and testing for modifications/retro fits on customer sites.
  • Carries out any reasonable request for any person in the management team.
  • Participates in an inventory check in line with the company’s stock take protocol. 
  • Manages stock between main HUB and vehicle stock.

Your skills are needed

  • Requires a BTech in Electrical Engineering, a Masters Degree is preferred
  • At least three years of experience in professional customer service and in the installation, repair or maintenance of electrical plant or other installations in the field of power electronics
  • Ideally a very good understanding of DC and measurement equipment
  • Familiar with the occupational health and safety regulations and implementation and adherence to safety standards
  • Proficient using MS Office
  • SAP experience would be advantageous.
  • An understanding of IP network technology would be highly advantageous.
  • Experienced or knowledgeable about MV will be advantageous.
  • A valid Class B driver’s license 
  • Dealing with sub-contractors
  • A willingness to be hands-on and get the job done in a professional manner. 
  • A willingness to learn and gain experience and knowledge in the Solar industry.
  • Willingness to travel in and around Sub Saharan Africa or Globally and attending training in Germany as required.
  • Knowledge or experience with the South African Grid Code and plant control methodologies will be highly advantageous.
  • Very good English and Afrikaans skills; German language skills would be advantageous.
  • Excellent communication skills as well as the ability to interact with customers in a positive and professional manner as well as be able to work effectively and independently.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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