The Purpose of the Role

• Honeywell is seeking an experienced Field Service Engineer I to join our team. This position plays a crucial role in the installation, maintenance, and troubleshooting of complex systems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and the ability to work independently as well as part of a team.

Key Responsibilities

• Maintain Honeywell systems on the customer site in accordance with the Service Level Agreement (SLA).
• Provide ongoing support for Honeywell systems installed at the customer site.
• Perform scheduled maintenance and ad-hoc work on Honeywell TPS and Experion hardware, including CRO/PHD APP nodes, Experion Servers, and Workstations, following procedures and schedules.
• Complete monthly preventative system maintenance checklists for TPS on time.
• Prepare monthly KPI reports using Excel, Word, and PowerPoint.
• Troubleshoot and analyze issues under both normal and abnormal conditions.
• Assist the Advanced Solutions group with engineering tasks and projects.
• Support various functions in the CCII process domain.
• Ensure regular updates of antivirus software across all Honeywell EPKS systems.
• Perform standby duties and respond to callouts as required by procedure.
• Create and maintain backups for servers and workstations.
• Collaborate with Honeywell’s Global Technical Team to implement solutions for the installed base where applicable.

YOU MUST HAVE

• Diploma in Computer Science, IT or related field.
• Windows qualification to relevant operating systems will be an added advantage.
• Minimum of 5 years of experience in a similar role.
• Extensive knowledge of system installation, configuration, and maintenance.
• Understanding of electrical and mechanical systems where Honeywell technology is installed will be an added advantage.
• Proficiency in using diagnostic tools and software.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Certifications such as CompTIA A+, Network+ will be an added advantage.
• Honeywell CEAT certification i.e. TPS and or Networking will be an added advantage.

WE VALUE

• Technical expertise in system hardware and software.
• Familiarity with Honeywell products and systems is a plus.
• Ability to read and interpret technical manuals and schematics.
• Strong attention to detail and organizational skills.
• Proficient in using Microsoft Office Suite and other relevant software.