Job Description

Get customer satisfaction by installing, repairing, inspecting maintaining, operating and commissioning service, considering economical and other aspects. Problem solving by using of approaches, tools, techniques for recognizing, operational or process problems; ability to apply this knowledge appropriately in different kinds of situations. Knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and prospective customers.

Main responsibilities:

• Install, repair, maintain, inspect, operate, and commission the MN330 system equipment at customer site, Mototolo (Steelpoort area)
• Report, capture and document results at end of every shift to Project Manager and team
• Responsible for plan, conduct and maintain tools and equipment for service work.
• Support the customer’s products/equipment/processes by suggesting possible improvements
• Provide technical support to the sales team
• Provide problem solving to customer and team
• Ability to produce positive results in sales-client interventions
• Guide colleagues in service/operational methods and tools
• Share own knowledge to enable colleagues to expand their knowledge.

Your Profile:

• Grade 12 (Matric) or equivalent qualification
• Trade Certificate in Electrical or Millwright discipline
• Minimum 2-years’ experience working as a Field Service Technician with proven competence on continuous mining equipment
• Basic Computer literacy
• English proficiency
• Code 08 license and own transport
• Full physical & medical certificate to work in mining environment

Experience in and willingness to:

• Fault finding / electro hydraulic / hydraulic / PLC, electrical and remote control offerings
• Have experience in a high production environment like Long Wall or Cutting section
• Work away from home for extended periods
• Work shifts
• Work in a low seem (1.5m) environment with up-to 30 degree incline