MINIMUM REQUIREMENTS

• M+3 qualification in Business Administration, Office Management or Accounting related.
• One-year Higher Education Experience

EXPERIENCE AND KNOWLEDGE

• Office environment experience
• Computer literacy (MS Office/ Excel)
• Good communication skills
• Good administrative & organizational skills
• Basic knowledge of ITS systems

SUMMARY OF DUTIES

GENERAL OFFICE DUTIES

• Full Bursary Administration
• Maintain on-line filing system
• Updating of students correspondence
• Receiving, verifying forms
• Data capturing
• Enforce current internal processes
• Other duties assigned by line manager

CUSTOMER ADVICE & SUPPORT

• Assisting students at Reception.
• Resolving queries where possible.
• Referral of students to relevant Financial Aid Counsellors & Seniors.
• Attending to student queries via different platforms
• Initial screening of students ‘ queries before referrals.
• Advising students of their application status.
• Disseminate Financial Aid Information.
• Booking of student appointments for sponsor visits.
• Assisting with Bursary applications/other logistical duties.

TEAM PARTICIPATION

• Maintains sound relationships with colleagues and contributes to team effort.
• Ensures personal & professional self-development.

SYSTEMS

• Viewing student records.
• Submits weekly & monthly work and statistics reports to Senior Financial Aid Counsellor.
• Give monthly feedback to Financial Aid team during Departmental meetings.