Fire Department Dispatcher needed at Fidelity Services Group

Job Description:

• We are seeking a dedicated and highly skilled Afrikaans speaking individual to join our team as a Fire Department Dispatcher. The Dispatcher will play a critical role in the coordination and response to emergency situations, ensuring that fire and rescue services are deployed swiftly and effectively to protect lives and property.

Responsibilities:

• Receive emergency calls and relay pertinent information to responding units
• Dispatch fire, emergency medical services, and other emergency personnel to the scene of incidents
• Monitor and track the location and status of responding units
• Coordinate communication between responding units and provide necessary updates and information as needed
• Provide support and assistance to personnel in the field as required
• Maintain accurate and detailed records of all incidents and actions taken
• Operate and maintain communication equipment and systems in accordance with standard procedures
• Provide exceptional customer service to callers and stakeholders

Qualifications and Skill:

• Fluent in Afrikaans 
• High school diploma or equivalent
• Previous experience as a dispatcher or in a related field is preferred
• Strong communication skills, both verbal and written
• Ability to remain calm and composed in high-stress situations
• Excellent problem-solving and decision-making abilities
• Proficient in the use of communication equipment and computer systems
• Ability to work effectively as part of a team
• Willingness to work rotating shifts, including nights, weekends and holidays