Job title : First Line Manager: Death Claims
Job Location : Western Cape, Bellville
Deadline : August 03, 2024
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What will you do?
- Manage Business Unit & Business Unit Performance.
- Manage Implementation of existing & new processes, services & procedures.
- Strategic Actions – Manage effective streamlining of processes.
- Manage Productivity, Quality & Work-related Problems.
- Manage Department Budget.
- Manage Staffing Process.
- Manage Individual Training & Development.
- Manage Individual Performance.
- Ensure accurate reporting.
- Resolution of queries on financial reports, control and authorisation accounts.
- Resolve audit findings.
- Complaints investigation and resolution.
- Recommendations regarding exceptional claims decisions in collaboration with death claims consultants and management.
- Interaction with various departments in and outside of Business Shared Services.
- Ensure effective management of Service Level Agreements between BSS, NUB, Distribution, Actuarial, Re-insurers, internal doctors.
- Effective communication to respective role-players.
- Focused and motivated team.
- Effective Death Claims Production Centre management.
- What will make you successful in this role?
Qualifications:
- Grade 12 with Mathematics and/or Accountancy.
- 3 years Degree/ Diploma.
Knowledge and Experience:
- Knowledge of the Individual Life Insurance processes and products.
- Knowledge of death claims processes will be advantageous.
- Leadership experience in managing a team of agents.
- Impact of legislation, e.g. FICA, Pension Funds Act.
Competencies:
- Building and Maintaining Relationships
- Communication
- Customer Service/Treating Customers Fairly
- Influencing/Gaining Commitment
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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