FIT Reservations Agent | Accor Hotel
Job Location : Western Cape, Cape Town
Deadline : January 30, 2026
About the Role
The Reservations Agent drives high-RPM occupancy by managing international travel data and ensuring 100% compliance with global hospitality service standards. Utilizing Oracle Opera for property management and ServiceNow for guest request orchestration, the agent reduces operational risk in booking lifecycles. Their role is critical for leveraging data-driven inventory insights to optimize room yields and ensure the commercial reliability of the hotel’s distribution network.
Job Description
- Respond to communications from guests via email, telephone and any other external platforms. Create and maintain reservations, guest, and company profiles, sending of confirmation letters, requests, cancellations, and modifications and perform in a promptand professional manner. Assisting with any other duties that might requested by senior management within the scope of this role.
Qualifications
- Minimum Matric (grade12)
- Previous experience in the hotel industry
- Knowledge in Reservations
Career Growth & Education
A Diploma in Hospitality Management or Travel and Tourism is the preferred academic foundation for this global career path. Professionals can advance to Reservations Manager or Revenue Management Specialist roles by mastering digital distribution systems and data analytics. Participating in specialized bootcamps in hospitality tech and obtaining certifications through international hotel groups provides a pathway to senior leadership in the global tourism sector.
Salary & Financial Insight
Monthly salaries range from R12,500 to R18,500, plus service charges and corporate hotel benefits. Young professionals should focus on early financial literacy and starting a consistent savings habit in diversified unit trusts to build a solid foundation.
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