Floor Manager needed at Pick n Pay Stores Limited

• To manage resources to ensure compliance to standards, regulations and set plans to achieve targets/deadlines as part of training programme.

Minimum Requirements

• Grade 12
• 2-4 years relevant retail / inventory experience

Competencies

• Create, read and interpret reports
• Achieving results through others
• Plan, organize and follow up on activities and plans
• Good personal communications skills
• Adhere to standards, procedures and policies
• Customer Orientation
• Communication skills – clearly conveying message and actively listening

Key Responsibilities

Merchandising Management:

• Executes plano guide 100%
• Rotates stock as per policy/SOP on sales floor and back up area
• Throughout day ensures department merchandising and cleanliness standards are maintained.
• Follows standards set down for promotional space
• Follows promotions communications’
• Ensures back up area standards maintained at all times – all stock represented on floor
• Elevates any continuing stock issues to Store Manager
• Ensure department follows H&S standards and processes as per SOP.
• Understand customer needs and communicate these to demand planning

Systems Management:

• Gap scanning out of stocks
• Identifies, counts, and records out of stocks & over stocks
• Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and
• Sending to Demand Planning
• Processes IDTs via SAP
• Actions reduced to clear on SAP as per SOP
• Checks for electronic communications regularly during the working day

Customer Services Management:

• Handles customer complaints and special customer requests
• Advises customers on products

People Management & Development:

• Evaluates the performance of direct reports against agreed objectives and standards
• Reviews staffing requirements and provides input into staff scheduling
• Keeps staff informed of new initiatives, store and department performance
• Keeps staff motivated
• Identifies training needs
• Coaches staff and management

Finance & Administration:

• Ensures that all equipment is properly maintained in effective working order
• Ensures that general maintenance standards are met
• Follows up and controls departmental expenses
• Monitors results and investigates deviations to budget.
• Monitors waste, and ensures procedures are adhered to