FNB Community Advisor Alternative Channels | FNB South Africa
Job Location : Eastern Cape, Port Elizabeth
Deadline : April 01, 2026
About the Role
This role focuses on the high-RPM optimization of non-traditional banking channels, managing data-driven service delivery across digital and mobile platforms. Utilizing ServiceNow for incident management and HubSpot for customer engagement analytics, the advisor ensures 100% compliance with electronic banking regulations. Their work reduces operational risk by ensuring platform reliability and leveraging data to drive the adoption of alternative banking solutions.
Job Description
- To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
- Conduct themselves in an ethical manner at all times
- Adhere to the TCF (Treating Customer fairly) principles in all that you do
- Identify and sell/cross sell products aligned to customer needs
- Maximize channel optimisation opportunities identified aligned to customer needs
- Ensure activities support cost containment and reduction
- Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience
End Date: January 2, 2026
Career Growth & Education
A degree in Information Technology, Business Science, or Marketing is the required academic foundation for this tech-centric banking role. Professionals can advance to Channel Manager or Digital Product Owner roles by mastering SaaS metrics and digital service strategy. Participating in specialized bootcamps in UX design and obtaining certifications in growth hacking through professional platforms provides a path to senior leadership in the global fintech sector.
Salary & Financial Insight
Estimated monthly salaries range from R25,000 to R45,000, reflecting the high demand for specialized digital banking expertise. High-earning advisors should prioritize professional wealth management and offshore investment diversification to manage their wealth effectively.
Interested and Qualified candidates should Click here to Apply Now
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