FNB Community Advisor- Bizana Job at FNB South Africa

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Please note that this is a 12-Month Hourly Rate Contract (FNB Branch) 

Are you someone who can: 

• Serve customers promptly and professionally, ensuring their needs are fully understood 
• Deliver an excellent customer experience aligned to Balanced Scorecard service standards 
• Achieve net profit growth through effective sales and service support 
• Manage the migration of customers from traditional transactions to Self‑Service and digital channels 
• Grow the active customer account base to expand overall client engagement 
• Identify and maximise cross‑sell opportunities to strengthen customer relationships 
• Track, control, and influence sales activities to achieve predetermined sales targets 
• Track, control, and influence service activities to improve service efficiencies 
• Provide efficient administration through careful planning, accurate reporting, and timely information updates 
• Check and verify transactions daily to ensure new business applications are processed and closed within required timelines 
• Produce accurate and reliable sales and service statistics for management and decision‑making 
• Comply with governance, legislative, and audit requirements 
• Uphold FNB’s Golden Rules processes and procedures consistently 
• Take accountability for self‑development and continuously grow personal capability 

Qualification & Experience Requirement  

• Minimum Qualification: Grade 12/ NQF Level 4  
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS 
• 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services 

​​​​​​​You will be an ideal candidate if you possess the following: 

• Excellent communication and relationship‑building skills and an ability to engage diverse customer needs 
• Confidence in guiding customers toward digital and Self‑Service solutions 
• Ability to identify sales opportunities and support portfolio growth 
• High levels of accuracy, discipline, and adherence to process 
• Strong organising, planning, and time‑management capability 
• Commitment to delivering consistent, exceptional service 

​​​​​​​You will have access to: 

• A customer‑facing role within the FNB Points of Presence network 
• Exposure to digital enablement, customer engagement, and frontline service practices 
• Ongoing learning and development aligned to service, sales, and operational excellence 
• A collaborative, supportive branch environment focused on customer delight 

​​​​​​​You can be a match if you are: 

• Customer‑centric with a passion for delivering exceptional experiences 
• Motivated by achieving performance targets 
• Organised and detail‑driven with strong follow‑through 
• Ethical, compliant, and aligned to governance requirements 
• A strong team player who builds positive working relationships 
• Proactive in your learning and personal development 

End Date: September 1, 2026