FNB Community Advisor DHA | FNB South Africa

Full Time Sales / Retail / Business Development

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Job Location : Gauteng, Benoni

Deadline : April 01, 2026

About the Role

This specialized role operates at the intersection of banking and government services, managing sensitive high-RPM identity and financial data. Utilizing ServiceNow for workflow tracking and Salesforce for client management, the advisor ensures 100% compliance with both DHA and banking security protocols. Their work reduces operational risk by streamlining the delivery of essential services and leveraging data to enhance the user experience at collaborative service points.

Job Description

To provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process adhering to policy and process

  • Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the Business.
  • Achieve revenue targets by either growing a portfolio of existing clients (optimising revenue opportunities) or by acquiring new clients.
  • Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan.
  • Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
  • Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tool.
  • Manage the growth of active customer Account Base to increase client base.
  • Maximise cross sell opportunities and strengthen client relationships.
  • Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
  • Track, control and influence service activities with the specific aim to achieve previously determined service targets.
  • Comply with governance in terms of legislative and audit requirements.
  • Track, control and influence service activities with the specific aim to increase service efficiencies.
  • Track, control and influence sales activities with the specific aim to increase sales efficiencies.
  • Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
  • Manage the sales diary (daily) by making agreed number of appointments per month and conduct agreed number of sales presentations per month.
  • Provide accurate and reliable sales statistics.
  • Manage own development to increase own competencies.

​Qualifications and Experience

  • Relevant completed (NQF 5) Qualification, preferred Banking.

End Date: December 31, 2025 

Career Growth & Education

A degree in Public Administration, Commerce, or Social Sciences is the preferred foundation, with career growth supported by mastering digital service design. Professionals can advance to Operations Manager or Public Sector Liaison roles within the banking group. Participating in specialized bootcamps in digital identity governance and obtaining certifications in customer journey mapping provides a pathway to senior leadership in global tech-driven firms.

Salary & Financial Insight

Estimated monthly salaries range from R20,000 to R35,000, offering significant career upside in the intersection of fintech and public service. Strategic financial planning should involve a focus on building an emergency fund and exploring tax-efficient investment vehicles to secure long-term stability.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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