Food & Beverage Operations Manager – Protea Hotel Fire & Ice! by Marriott, Menlyn Pretoria needed at Marriott International

Job Purpose

• The Food and Beverage Operations Manager oversees all aspects of the F&B department, ensuring efficient operations, exceptional customer service, and profitability. This role involves managing staff, maintaining quality standards, controlling costs, and ensuring compliance with health and safety regulations.

Key Responsibilities
Operational Management

• Plan, organize, and supervise daily F&B operations across restaurants, bars, banquets, and catering.
• Ensure adherence to company standards, policies, and procedures.
• Monitor inventory levels and coordinate procurement to avoid shortages or excess.

Financial Management

• Develop and manage budgets for F&B operations.
• Monitor revenue, expenses, and profitability; implement cost-control measures.
• Analyze sales and performance reports to identify improvement opportunities.

Staff Leadership

• Recruit, train, and develop F&B team members.
• Schedule staff shifts and manage labor costs effectively.
• Foster a positive work environment and ensure high levels of employee engagement.

Customer Experience

• Maintain exceptional service standards and resolve guest complaints promptly.
• Implement strategies to enhance customer satisfaction and loyalty.

Compliance & Safety

• Ensure compliance with health, safety, and hygiene regulations.
• Conduct regular audits and inspections to maintain quality standards.

Innovation & Marketing

• Collaborate with marketing teams to promote F&B offerings.
• Introduce new menu items and concepts based on market trends and customer feedback.

Qualifications & Skills

• Bachelor’s degree in Hospitality Management or related field (preferred).
• Minimum 5 years of experience in F&B management.
• Strong leadership and team management skills.
• Excellent financial acumen and budgeting experience.
• Knowledge of food safety regulations and industry best practices.
• Exceptional communication and problem-solving abilities.

Key Competencies

• Strategic thinking and planning.
• Customer-centric approach.
• Ability to work under pressure and adapt to changing demands.
• Strong organizational and multitasking skills.