Job Description

• To effectively managing his/her own work in an independent manner to ensure adherence to agreed SLA’s, meeting departmental and Quality requirements. This extends to but not limited the Short Term Insurance environment whereby the investigator will be responsible for investigations requested by Discovery Insure Management, other business units within the Discovery Group.

Job responsibilities

• Accountable for independently leading and conducting his/her own quality investigations
• Supportive role to management in Implementing fraud prevention programs and creating awareness with role-players
• Highly developed analytical and investigative skills with consistent high performance
• Handle own administrative functions required independently and/or with minimal support
• Relationship building with internal and external clients to achieve objectives.
• Knowledge of the relevant business process impacted by the investigation.
• Interviewing of staff / providers.
• Drafting off Affidavits and opening SAPS cases.
• Provide feedback on investigations to management by means of an Investigation Report.

Work Experience

• Grade 12
• 5 years’ experience in forensic investigations with specific reference to Short Term Insurance investigations / processes.
• Understanding business processes / risk or internal audit background.
• CFE qualification is advantageous
• Previous South African Police Service experience / detective

Education / Qualifications / Accreditations with Professional Body

• CFE qualification
• Grade 12
• NQF 6 or higher qualification in Criminal Justice / Law
• CFE Qualification

Technical Skills or Knowledge

• Commitment to get the job done 
• Good verbal and writing skills
• Negotiable
• Demonstrate commitment to high professional ethical standards and a diverse workplace
• Plans activities and projects well in advance and takes account of possible changing circumstances
• Easily establishes good relationships with customers and peers
• Ability to communicate clearly and concisely
• Assertiveness
• Takes initiative and works under own direction
• Keeps emotions under control during difficult situations
• Diplomatic
• Judgment and good decision making
• Encourages others to value team culture
• Adaptable to new ways of doing business
• Conflict management