2 weeks ago
Job title : Franchise Manager – Midas
Job Location : Gauteng, Johannesburg
Deadline : September 27, 2024
Quick Recommended Links
Job Description
- Motus Aftermarket Parts is searching for a Franchise Manager to join the team in Meadowview Head Office.
- The purpose of this position is to support franchisees as well as internal staff in day-to-day operations ensuring compliance to brand strategies.
Position Overview
- Manage marketing and promotional activities/ Promotional calendar planning
- Assist suppliers/franchisees co-ordinate customer training evenings
- Identify new business opportunity with suppliers and Franchisees
- Resolve supplier and franchisee queries
- Manage customer relationships through existing group structures complementing other departmental efforts
- Manage digital platforms – Loading of promotions, pricing etc.
- Maintain relationship with Franchise and Key Account Managers in each region
- Assisting in the growth of the franchise footprint by working with KAMs and NFM.
- Recognizing opportunities for distribution channels, services, and campaigns that will result in sales throughout the value chain
- Working with the internal teams to increase sales opportunities and thereby maximize revenue for the organization
- Identify areas/concepts for growth of the brands
Specific Role Responsibilities
Midas Franchise Portal
- Maintaining the correct information on the portal.
- Ensuring users are updated and loaded with the correct details.
- Loading communications where necessary (open areas, value adds, supplier comms)
Franchise Agreements and SLAs
- Collected, vetted, and completed renewals and new franchise agreements.
- Ensuring Service Provider SLAs are in order and received.
New Franchise Applications
- Processing new, existing (branches) and relocation applications for stores.
- Ensuring applications completed correctly with necessary documentation.
- Communicating with the Accounts division and relevant KAMs/PIA branch regarding the application.
Possible/Open Areas
- Maintaining the list of open areas with the National Franchise Manager and communicating this bi-weekly to the franchise base.
New, Relocating and De-franchised Stores
- Following the process for setting up new and relocating stores, on occasion vetting the artists impressions and brand details with the National Franchise Manager.
- Following the process for disenfranchised stores ensuring the correct cancellation process
KAMs and Franchise
- Maintaining Communications between KAMs and franchise office and relaying the correct information and keeping the relationship ongoing working together on franchise related queries for the franchise base.
Communications
- Letters to franchisees on brand related issues as per National Franchise Manager.
- Relaying brand related and franchise information on Midas Owner’s WhatsApp group (policies, upcoming events).
- Maintaining communication with Ad hoc related vendors together with National Franchise Manager (fernridge/galaxy; Mystery Shopper).
Brochures, Marketing and Events
- Processing the memos for supplier billing related to participation in Midas brochures and getting approval from National Franchise Manager.
- Processing and logging any franchise related marketing claims and advertising.
- Liasing with suppliers and interdivisional departments on national campaigns and running with the campaign and related elements.
- Assisting National Franchise Manager with events and meetings for the brand.
Franchise Policies and Procedures
- Maintaining franchise policies with and as per the National Franchise Manager.
- Ensuring FOTY runs smoothly and issues resolved, collecting and collating relevant information with National Franchise Manager.
Qualifications and Experience
- Matric Certificate/Grade 12
- Certificate or Diploma in Sales and/or Marketing
- Franchise business experience essential
- Knowledge of the Automotive Aftermarket industry is essential
Skills and Personal Attributes
- Good Communication Skills
- Strong operational skills in a customer-service environment
- Computer literacy (Above average knowledge of Excel, PowerPoint, Word etc)
- Creative talents and the ability to solve tough problems
- Ability to meet deadlines and handle pressure
- Professionalism
- Excellent organizational skills
- Clear criminal check
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Sales / Retail / Business Development jobs