About the job

• We are an innovative, consumer-facing fintech specializing in providing fast loans, affordable insurance products and value-added services to our rapidly growing customer base. We are obsessed with customer experience, innovation and building great tech in our pursuit of delivering on our vision to be our customers’ favourite digital financial services provider.
• Our team consists of passionate individuals who work in multi-disciplinary teams, where our strength in execution lies in our teamwork. Collectively we have driven significant customer growth and profitability over the past 17 years. We focus on the detail, being hands-on and executing against our plans – a scale-up that thinks and executes like a start-up.
• If you’re looking for a place where you will have a positive impact on lives, learn more about and contribute to the Fintech industry, and be involved in multiple products, projects, and technologies, then look no further than FinChoice.

The Role: Fraud Agent 

• Your leader: Fraud Operations Manager 
• Location: Wynberg, Cape Town 

More about the role:

• Analyzing data to identify suspicious transactions.
• Investigating suspicious transactions to identify potential fraud.
• Trend analysis based on investigation outcomes.
• Investigation of disputed transactions/accounts.
• Identifying syndicates based on transactional data.
• Obtaining necessary supporting documents and filtering potential fraudulent transactions.
• Delivering a high standard of work within agreed SLA’s.
• Effectively manage fraud database.
• Managing client and stakeholder relationships with supervision.
• Actively seek to expand current external fraud partners.
• Providing current and prospective customers with excellent service.
• Adhering to agreed SLA’s.
• Providing support to the business.

More about you:

• Grade 12 / Matric or equivalent
• 1-2 years of previous fraud environment experience
• Fraud prevention applications (Instinct)
• MS Office (Excel, Word, Outlook)
• Computer literate