Freight Forwarder, Operations, Solutions needed at DSV

MAIN PURPOSE OF THE ROLE

• This role will be responsible for planning, administrating, organizing and reporting all Export related activities.
• Contribute to the development of the Contract Logistics and Freight Forwarding In-House functions.
• Ensure that all In-House activities are conducted in a timeous and accurate manner and meet internal procedures.
• Support the Contract Logistics and Freight Forwarding In-House function
• Always maintain a “hands on service” and attend to the Client’s requirements promptly, efficiently and proactively.
• Understanding of all aspects of the job, systems and procedures.
• Tertiary Qualification(s)
• Matric
• Additional Computer Skills
• Advanced Microsoft Office Skills, especially Excel:
• SAP Skills
• Win freight.
• Computer Literacy – Intermediate

Electives

• Time Management
• Positive Attitude
• Flexible
• Ability to manage change
• Advanced knowledge of Exports (Airfreight, Road freight, Sea freight
• Letter of Credit Knowledge
• Clear understanding of Incoterms.

Job-related Requirements

• 5 years’ experience and knowledge of exporting parts into Sub Saharan Africa counties.
• 3 years in a warehouse environment working/acting in an administrative role.
• Understanding of the export inspection process.
• 3 years’ experience & knowledge of automotive parts and how to inspect these parts.
• Able to communicate etiquette (email and telephone) clearly to dealers and other customers.
• Attention to detail with respect to investigations and problem solving.
• Be able to work overtime and flextime if required (including Weekends and Public Holidays).
• Planning & organizing – very strong ability to manage time & prioritize
• Excellent communication skills and ability – be able to communicate at all levels within and out of the company.

Duties and Responsibilities:

• Control and Manage all Export Shipments.
• Update and maintain Shipping Register on a Daily basis, report on any deviations in performance.
• Creation of Export Shipments on win freight.
• Check all documents received from SAP Administrators to ensure correct data is captured on the documents.
• Status Reports to be kept updated and communicated to Clients, ensuring that customer requirements are achieved.
• Control, Manage and follow-up on all bookings made with the relevant forwarders.
• Daily checking of Orders to ensure on time shipment of complete Orders.
• Accurate shipment of complete Orders within Lead-Time.
• Accurate submission of Shipping documentation i.e. Commercial invoice, packing list, clearing instructions if required
• Ensure shipments are being shipped accurately to avoid any unnecessary charges.
• On-Time Investigation of Queries and Claims.
• To ensure that the Company’s Service Performance Objectives are achieved.
• To adhere to all documented and verbal Procedures, Work Instructions and Disciplines.
• To assist all parties involved with any problems, queries etc. pertaining to the account.
• Liaising with forwarders, dealers and clients daily
• Attending to all queries from all parties concerned
• All ad hoc and general duties that may arise.
• Excellent inter-personal and people management skills.
• Excellent verbal and written communication skills.
• Ability to work under pressure with stringent deadlines.
• Attention to detail and accuracy.
• Exceed Customer Expectations.
• Drive for continuous improvement.
• Team Player.
• Ability to lead and motivate.