Job title : Front Of House Manager – Durbanville Western Cape
Job Location : Western Cape,
Deadline : November 11, 2024
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Key Performance Areas would include, but are not limited to:
- Manage the operation of the tasting room and Olive Grove terrace during scheduled shifts
- Meet and greet customers, and manage table reservations
- Respond to customer queries and complaints
- Recruit, train and evaluate, manage and motivate staff
- Manage staff rosters for service and housekeeping staff
- Responsible for customer and corporate VIP satisfaction of the Brand Home experience
- Conduct tours and tastings for all guests including VIP visitors.
- Host and manage functions during the day and possibly in the evening
- Maintain high standards of quality control, hygiene and health and safety
- Meticulous management of housekeeping and extraordinary attention to detail in area of responsibility.
- Manage Brand Home stock and minimise losses
- Daily cash up of staff and day end duties for the brand home.
- Compiling staff weekly time sheets and commission reports
The successful candidate must have the following qualification, skills and experience:
- A Tertiary qualification in Public Relations, Hospitality Management, Tourism or Event co-ordination
- Experience in the wine industry
- A Preliminary Cape Wine Academy course or WSET, will be an advantage
- Experience in a hospitality environment
- Must be wine sales driven
- Excellent people management skills with a proven record in this area
- Ability to operate independently, exercise excellent judgement and decision making, cope under pressure and be totally customer service driven
- Should possess excellent communication skills, both orally and written and the ability to communicate effectively at all levels
- Good problem solving ability
- Strong numeric ability
- Proven literacy in MS Office
- Valid driver’s licence and own transport
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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