Fun Fanatic (FTC) – The Aloes Resort needed at Beekman Group

Key Competencies & Personal Attributes:

• Plan, set up, promote, facilitate and arrange Children’s, Adults and family entertainment, games and activities
• Facilitate and arrange all and any entertainment and promotional activities & events
• Handle all guest queries including information on promotions, functions, events, and general questions about the Resort
• Communicate all necessary and correct information in a professional manner
• Record and communicate all guests comments & complaints
• To be pro-active and use initiative with customer service and complaints
• Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations and hygiene within the prescribed working area and especially with regard to all guest entertainment facilities & equipment
• Up sell all Resort areas
• Set-up and lead entertainment events
• Planning of new entertainment programmes
• Basic face-painting skills will be advantageous
• Responsible for and ensure a high level of personal service & be highly visible to guests & staff alike
• Responsible for and to ensure that pleasant, friendly and helpful behaviour is maintained at all times
• Have a thorough knowledge of all facilities and services offered by the Resort
• Provide courteous and efficient service to all guests
• Maintain at all times the highest standard of appearance and skills, according to Company Policy
• Ensure a professional image at all times
• To be familiar with staff and Company rules and policies, as well as the Fire, Health and Safety and Security procedures
• Experience in Children’s camps, Hotels and Resorts entertainment
• Leading kids and family games and activities
• Computer literacy and Audio-visual expertise
• Crisis management
• High energy levels with a passion for working with the public & particularly children
• Prepared to work outside of normal office hours which includes, public holidays and weekends
• Work during high season periods
• Work within a multi-cultural environment including multi genders
• Flexibility & Patience
• Valid Driver’s Licence will be advantageous