Functions Manager needed at Babylonstoren

Requirements:

• Minimum five years of experience in event coordination and function management, with a clear understanding of hospitality operations.
• Strong background in administrative management, including invoicing, scheduling and reporting.
• Proven ability to oversee multiple functions simultaneously, ensuring operational efficiency and guest satisfaction.
• Excellent communication and interpersonal skills in Afrikaans and English to liaise with clients, internal teams and suppliers.
• Strong leadership and team management abilities, with experience in guiding and motivating a team.
• Proficiency in Excel, Word and Micros for function tracking and reporting.
• Hands-on approach with a strong operational mindset and attention to detail.
• Ability to manage function sheets, calendars and operational schedules with precision.
• Exceptional problem-solving skills, with the ability to handle last-minute changes and ensure smooth event execution.
• Willingness to work flexible hours, including evenings, weekends and public holidays.

Responsibilities:

• Oversee the planning, administration and execution of all functions, ensuring that guests’expectations are exceeded.
• Develop and manage detailed function sheets and event calendars, coordinating all operational aspects.
• Liaise with clients, chefs and internal teams to ensure all requirements are met before, during and after each event.
• Manage invoices, payment requests and post-event reporting efficiently.
• Maintain and update SOPs for all function processes, ensuring consistency and high standards.
• Coordinate and lead pre-event planning meetings with internal teams, ensuring smooth execution on the day.
• Supervise function setup, service and breakdown, ensuring adherence to timelines and quality standards.
• Ensure seamless communication between all departments to guarantee a flawless guest experience.
• Foster a positive, solutions-driven culture among the function team, ensuring high morale and efficiency.
• Enforce hygiene and health and safety standards at all events.