Main Purpose of the Role

• Responsible for managing the branches, agent, suppliers, and clients for the region.
• Aligning and executing the strategic deliverables of the region aligned with the overall objectives of the organization.
• All branches and agents within the region need to be measured, operate optimally, to ensure optimal delivery of our Service Catalogue to Clients.
• The General Manager is responsible for the completeness of revenue, for the financial performance, the gross profit, delivery of the Service Catalogue as promised to clients, client retention, supporting growth and new business for the region.
• Managing financial performance, operational excellence / efficiencies, and compliance within the region.

Basic Minimum Requirements

• Matric / Grade 12
• Bachelors Degree in Industrial Engineering
• Honours / Masters in Engineering

Job related requirements

Minimum 8 years or more relevant logistics & supply chain management experience

• Experience in Supply Chain Optimization
• Industrial Engineering experience: > 8 years in the logistics Industry
• SIGMA experience: > 5 years in the Logistics Industry.
• Leadership experience in Project or Operations role: > 5 years with effective staff performance management & development
• WMS/ERP Systems Skills and experience: > 2 years operational experience, development experience will be advantageous
• TMS Systems Skills and experience: > 3 years
• Route Optimization: > 5 years in route planning and Optimization
• Project Management: > 5 years’ Experience
• BCM: > 5 years Experience
• Application Engineering
• Supply Chain and Network Optimization and Planning
• Supply Chain Management accreditation such as CSCP, SCOR-P, etc.
• Project Management accreditation such as Prince2 or PMP
• P&L Knowledge and Management

Advanced level of computer literacy in the below,

• Excel
• Microsoft Access
• SQL
• Microsoft Visio and Project
• SharePoint skill
• ERP Systems
• DATA ANALYSIS & MICROSOFT ACCESS
• TMS
• PYTHON
• Simulation Modelling
• Power Apps
• Unendorsed license & own transport

Skills and Competencies

• Ability to travel around Gauteng, South Africa
• Excellent written & verbal communications skills
• Strong interpersonal skills & able to work in a collaborative & team-based environment;
• Aptitude to multi-task & employ effective problem solving abilities
• Detailed, Orientated and Analytical
• Ability to handle Pressure
• Excellent Client Engagement and Stakeholder Management
• Ability to engage and interact on Exec Level in the Organization
• General business acumen and sound knowledge of procurement principles, engineering economics and fundamental accounting principles
• Applied negotiation skills
• Applied risk management skills
• Detail oriented, high work rate & quality of work

Duties and Responsibilities

• To manage the delivery of the organization’s objectives through communication, measurement and motivation of staff.
• To interface with shared functions ensuring continues cooperation and interactions with these functions.
• To manage and deliver on our Service Catalogue to clients.
• To manage cost and productivity within the region per branch or agent, ensuring that efficiency and effectiveness is the order of the day.
• To ensure compliance to internal and external controls and other KPI’s set at global and local level.
• To deliver on the bottom-line budget commitments per branch and for the entire region, enabling the business unit to meet budget.
• To identify opportunities and risks within the business that may impact the business environment and ability to deliver to shareholder commitments.
• Managing people’s performance and growth to create a sustainable business environment.
• Adherence to deadlines and schedules.
• Managing and controlling resources and risk management.
• Administrative duties relevant to the position.
• Interacting with customers at all levels – in person and telephonically.
• Maintain and enforcing existing system processes and controls with continuous improvement.
• Customer dissatisfaction process, analyse failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actions.
• Actively managing daily operational performance to consistently achieve performance metric targets.
• Ensure all vehicles owned; leased; hired; rented or supplied from suppliers must be fully roadworthy and compliant to all local legislation.
• Actively drive all initiatives being implemented within the company within the region per branch per agent.
• Ensure that every branch or agent is managing the branch fleet, maintenance of the branch fleet, condition of the branch fleet and fuel consumption of the branch fleet.
• Responsible for implementation, support, monitoring, control and sustaining of all Quality, Safety, Health and Environmental Management Systems and requirements.
• To ensure that working processes are aligned to the approved quality management systems and all legal and commercial requirement.
• Oversee operational activities during peak times when at or visiting branches.
• Ensure that all branches or agents are using the financial tools provided to manage the branch or agency.
• Review and validate that forecasts for the region per branch or agent for the month and the year are accurate and justifiable.
• Actively manage the P&L costs for the region per branch, timeously and accurately, duly validating explanations received from branches or agents on variances.
• Accurately budget for the following financial year based on local knowledge and budgeting guidelines.
• Make quick and clear decisions while adapting to changing circumstances.
• Manage diverse teams of people from sales through operations while showing respect for views and contributions,building team spirit, and reconciling conflict.
• Grow teams and increase productivity through performance management.
• Define and measure performance goals and hold self and others accountable to achievement of goals.
• Skilled in public speaking and making presentations.
• Ability to sell and support the sales process.
• Problem solving techniques and process mapping tools to drive efficiencies and productivity.
• Skilled in analytics and process mapping and distilling complex ideas into simple, actionable solutions.
• Identify talent and leverage skill sets of teams.
• Work independently, but within the boundaries prescribed by DSV policies and procedures.