• We are seeking a dynamic and experienced General Manager Operations to drive profitability through the effective execution of our company’s strategy. The ideal candidate will play a key role in formulating and implementing strategic business plans and optimizing operational performance across all levels of the business.
• The position is based in Cape Town and will report to the Chief Executive Operations.

The main responsibilities of this position include:

Strategy and SBU Business Plans

• Formulation of Strategic Business Unit (SBU) plans to support overall operations and business strategy
• Cross functional collaboration to ensure achievement of Business unit goals

SBU KPI’s

• Optimising sales performance within the SBU for existing and new stores
• SBU Profit Optimization
• Optimisation of Financial Services Growth for Total Cellular, Card and Layby
• Managing SBU costs by ensuring all controllable expenses are in line with budget and by minimising shrinkage

Business Processes and Methodologies

• Maintain and improve operations methodologies and practices
• Ensure Corporate Governance by improving internal audit compliance levels

Property

• Manage all property interventions within the business unit including new store openings, electives and GM Capex spend

People

• Manage the people plans within SBU to ensure:
• Vacancy Rate in line with plans
• Rolling Annual Turnover: <15% Voluntary
• Diversity functional plans in line with benchmarks
• Team development
• Managing performance
• Talent review & succession planning
• Action plans for succession, high potential talent and retention risks are clear, realistic and appropriately managed
• Climate and engagement
• Turnover within direct team
• Engagement Survey Index for direct team and follow up on action plans, where applicable

Applicants for the position will need to meet the following minimum requirements:

• 5 years or more Senior Management experience in the retail sector with a proven track record in retail operations, showing clear ability to set and deliver on business targets, timelines and strategic plans.
• Relevant tertiary qualification
• Proven leadership ability with strong self management skills
• Business and interpersonal proficiency
• Ability to communicate and motivate using strong written and verbal communication
• Ability to work in a fast-paced environment
• Advanced computer skills
• Advanced presentation skills

Knowledge of:

• Operational store processes and methodologies
• Marketing and merchandise strategies and activities
• Relevant HR practices, procedures and application of legislation
• Location and property strategies
• Economic and customer profile of business
• Analyzing retail trends, challenges and identifying opportunities
• Good understanding of VAS market and opportunities
• Risk management