OPERATIONAL LEADERSHIP AND EXCELLENCE:

• Drive Operational Excellence: Drive initiatives that contribute to Operational Excellence, enhancing operational systems, processes, Process Improvement and policies to improve management reporting, information flow, client relations, and overall organizational planning
• Manage Regional Operations: Oversee and ensure that all cleaning operations in the region run smoothly, effectively, and efficiently.
• This includes managing the day-to-day tasks of cleaning teams, ensuring work is completed on time and up to the company’s standards.
• Lead Operational Teams: Manage team performance, resolve conflicts, and ensure that all team members are motivated and working effectively toward achieving regional and organizational goals.

CLIENT RELATIONSHIP MANAGEMENT:

• Maintain Client Relationships: Build and maintain strong relationships with existing clients, ensuring their needs are met, and issues are addressed promptly.
• Client Relationships and Service Delivery: Maintain and enhance client relationships, ensuring exceptional service delivery and compliance with
• Service Level Agreements (SLAs). Act as the central escalation point for any operational service issues in the region.

SERVICE DELIVERY AND SLA COMPLIANCE:

• Ensure that cleaning services are delivered according to agreed Service
• Level Agreements (SLAs) and that clients receive a consistently high level of service.
• Contract Retention and Risk Mitigation: Identify risks of contract cancellations and work proactively to mitigate them. Focus on contract retention by delivering exceptional service and ensuring client satisfaction.
• Site Mobilization: Oversee smooth mobilization of new sites and ensure contract retention through consistently high service standards by identifying and mitigating risks of contract cancellations.

FINANCIAL MANAGEMENT:

• Manage Budgets and Cost Projections: Develop, manage, and monitor operational budgets, ensuring the efficient allocation of resources and minimizing unnecessary costs.
• Cost Management and Resource Allocation: Oversee the use of cleaning supplies, chemicals, and equipment, ensuring efficient use and controlling costs.
• Manage staffing levels effectively to ensure optimal resource allocation to maximize efficiency and profitability.

SALES AND BUSINESS DEVELOPMENT:

• Support New Business Acquisition: Acquire new clients by providing operational support during the sales process.
• Support operational teams in the acquisition of new clients, including attending key meetings with prospective clients and helping in sales processes.
• Drive Business Growth: Lead initiatives to refine and enhance sales and marketing strategies, ultimately contributing to the growth of the cleaning division.

COMPLIANCE AND RISK MANAGEMENT:

• Enforce Company Policies: Enforce the Company’s Disciplinary ‘Code of Conduct’, ensuring all team members adhere to the company’s standards and values.
• Quality Control and Auditing: Regularly conduct inspections to monitor the quality of services delivered and ensure they meet or exceed company standards.
• Compliance And Regulation: Ensure strict compliance with all regulatory policies and industry legislation, maintaining high operational standards and risk management practices.

ASSET AND EQUIPMENT MANAGEMENT:

• Monitor Company Assets: Conduct monthly spot checks on high-value items such as cleaning equipment and ensure they are in good working condition and ensure that company assets are maintained
• Efficiently manage chemical usage, labour allocation, and equipment maintenance to control costs.

TEAM DEVELOPMENT AND LEADERSHIP:

• Develop Operations Management: Be responsible for coaching and developing current employees to perform at their best.
• Provide leadership, coaching, and performance development to operational teams across the region.

EFFECTIVE USE OF TOOLS:

• Ensure the effective use of company-issued electronic tools/applications with the operations team

MINIMUM REQUIREMENTS:
Education & Qualifications:

• Bachelor’s degree in Operations Management, Business Management,
• Finance, or a related field

Experience:

• 10 years in a senior operations management role, specifically within the Security industry.
• Proven track record in managing multi-site operations, focusing on client satisfaction and service delivery.
• Strong experience in managing cleaning services within commercial properties (Property Management experience is advantageous).

Industry Knowledge:

• In-depth knowledge of cleaning industry regulations, compliance, and
• operational standards (Familiarity with Property Industry Regulations is beneficial)
• Safety & Compliance: Ensure safety and regulatory compliance.