Global Back-Office Specialist, Customer Fulfillment needed at LexisNexis South Africa

About the Role

• This position serves as the driving force behind Global Customer Fulfillment and back-office expertise, ensuring a seamless connection between the business and various teams. The role focuses on maintaining and optimizing pricing systems, supporting CPQ processes, and driving alignment between specific segment needs and global strategies. With a strong partnership with the segment business units, strategy teams, and global operations, this role plays a critical part in achieving pricing excellence, process improvement, and operational alignment.

Responsibilities

• Ensure all rate cards are accurately populated and maintained across relevant systems to support business needs and pricing strategies.
• Maintain CPQ rules to ensure pricing logic is accurate, consistent, and aligns with business policies.
• Manage the setup and administration of promotional offers, ensuring timely and accurate execution.
• Collaborate with global digital support teams to define and implement system requirements for projects impacting Fulfillment and local segment leads (e.g., LNAI migration, global platform upgrades).
• Provide ongoing support and expertise for system integration projects, ensuring seamless alignment between segment business needs and global strategies.
• Identify opportunities to streamline and optimize pricing and back-office processes, driving efficiency and accuracy.
• Partner with global teams to ensure consistency in pricing systems and processes while addressing unique segment-specific needs.
• Maintain meticulous records of dates & actions taken for metrics and audit purposes

Requirements

• BS/BA with 5-7 years of experience or equivalent in pricing, order-to-cash, or related operations.
• Strong understanding of business operations and pricing strategies.
• Preferred expertise in CPQ maintenance, pricing tools, and rate card administration.
• Excellent communication and interpersonal skills with an ability to influence and drive initiatives across teams.
• Strong project management skills, with experience in system integration and change management.
• Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.