Global IT Intern – 12-month contract needed at Ten Group

Job title : Global IT Intern – 12-month contract

Job Location : Western Cape, Cape Town

Deadline : May 23, 2024

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Main Duties and Responsibilities

  • Working within an IT Support Service Desk environment
  • Answering all inbound calls via the contact centre
  • Provide 1st-line telephonic IT support to global users
  • Monitoring of the inbound ticket queue and assisting or allocating to appropriate resources within the team
  • Responding appropriately and dealing with incidents; service requests; queries and complaints in an effective manner (i.e. punctual; polite and with empathy)
  • Taking ownership of incidents and service requests assigned to you; responding to these within SLA and managing to resolution
  • Contribute fully as an active team member and ensure team objectives are achieved
  • Work rotational shifts between 7am and 10pm (SA time) *8hour shifts with a 1hour lunch


  • Cape Town based candidates only
  • Based first 3 months onsite, thereafter moving to flexi working model
  • Well spoken (as role will require 99% telephonic support with users from global offices)
  • No previous working experience required
  • Matric certification
  • IT based qualification or certification
  • Able to learn quickly and in a fast-paced environment
  • Good internet service at home
  • Have a quiet home/work setup (to be able to provide support without interference or background noise)
  • Highly motivated with a passion for technology and customer service

A highly trustworthy individual

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now