MINIMUM REQUIREMENTS

•  Must have proven hospitality experience within Southern Africa and previous experience in a similar role is essential. References will be required
• Efficient management of day-to-day hospitality operations including hospitality, guest relations, staff rosters, housekeeping, breakfast service & food offerings, maintenance, sales & marketing, and employee relations, ensuring the property and guest rooms are maintained at the highest standard of cleanliness and comfort
• Ensure that the asset is well looked after and all capital expenditure requirements are well thought through, costed and scheduled accordingly
• Checking and reporting of required maintenance work (in accordance with the above and budgets).
• Strong practical maintenance skills given the rural nature of the location
• Responsible for maintaining and managing all inventories & stocks
• Responsible for swift handling and resolving of guest needs, requirements, and compliments and complaints Efficiently manage online guest reviews
• Ensure all online and social media platforms are managed and are reflective of the establishment.
• Responsible for all operational accounting related duties i.e., daily cash-up, petty cash & monthly purchases accounts recons
• Good understanding of budgets and forecasting
• Monthly reporting and commentary to support office on actual financial performances vs budgets Must have excellent communication and staff relation skills
• Inspires, motivates, and maintains good staff relations and productivity Schedule and direct staff’s daily duties
• Provides on-going staff training and development
• Excellent computer communication skills – MS office, email, PMS (current system is Semper)
• Able to work hospitality shifts and hours and maintain a good work-life balance
• Appreciation for the great outdoors and knowledge thereof will be of benefit to successful applicants.