About the Position

• The Grain Systems Support Leader’s role involves maintaining efficient information and operational systems to support core organisational functions.
• This individual will utilise strong communication, analytical, and problem-solving skills to identify, communicate, and resolve systems issues, thereby maximising the benefits of IT systems for the Grain department.

Duties and Responsibilities:

• Assist in the planning, design of new applications and enhancements to existing applications.
• Meet with decision makers, system owners, and end users to define business requirements and system goals and identify and resolve business system issues.
• Review and analyse the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Assist in the deployment of new applications and enhancements to existing applications.
• Conduct research on hardware and software products to support purchasing decisions and justify recommendations.
• Coordinate and conduct in-depth tests, including end-user reviews, for modified and new systems.
• Provide orientation and training to end users for all modified and new systems.
• System support to business.
• Assist with financial reconciliations and enquiries
• Root cause analysis and reporting.

Skills and Qualifications:

• College diploma or university degree in computer science, information science, management information systems, accounting or business administration.
• At least 5 years of experience in a similar role.
• Proven experience in overseeing the design, and implementation of software and hardware solutions, systems, or products.
• Extensive experience with core software applications, including NAV & BC.
• Strong understanding of the organisation’s goals and objectives.
• Understanding of basic Accounting principles.
• Analytical and creative problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong listening and interpersonal skills.
• Ability to conduct research into systems issues and products as required.
• Ability to communicate ideas in both technical and user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Ability to prioritise and execute tasks effectively in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.