4 weeks ago
Job title : Group IT Technician
Job Location : Gauteng, Johannesburg
Deadline : October 24, 2024
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Areas of Responsibility:
End-user Support & Ticket Management:
- Providing technical support to end-users, troubleshooting hardware, software, and network issues, and resolving technical problems.
- Respond promptly to user inquiries and troubleshoot problems to ensure minimal disruption to operations.
- Document user issues and resolutions to maintain an accurate log of support activities.
- Managing support tickets, prioritizing issues, and ensuring timely resolution.
- Communicate with end users to provide updates on the status of their tickets and any required follow-up actions.
Software Installation and Configuration:
- Install, configure, and update software applications, including endpoint security solutions.
- Ensure that all software installations comply with organizational standards and licensing agreements.
- Troubleshoot software-related issues and provide guidance to users on software usage.
Hardware Support and Installation:
- Diagnosing and resolving hardware issues with computers, printers, peripherals, switches, routers, and mobile devices.
- Installing and configuring of computers, printers, peripherals, switches, routers, and mobile devices network and server hardware
User Training:
- Develop and deliver training sessions for end users on various IT topics, including software usage, security best practices, and new technology implementations.
- Create and update user manuals, guides, and other instructional materials to assist users in navigating IT systems.
Remote & On-Site Support:
- Provide technical support both remotely and on-site to ensure users receive timely assistance regardless of their location.
- Utilize remote support tools to diagnose and resolve issues efficiently.
- Travel to various locations as needed to provide on-site technical support and resolve issues that cannot be addressed remotely.
IT Asset Management:
- Maintain an up-to-date inventory of all IT assets, including hardware, software, and licenses.
- Track the lifecycle of IT assets from acquisition to disposal, ensuring compliance with organizational policies.
- Conduct regular audits to verify asset records and ensure the accuracy of inventory data.
Security Awareness:
- Promote security awareness among end users through training sessions, communications, and regular updates on best practices.
- Monitor compliance with security policies and procedures and report any breaches or vulnerabilities.
- Assist in the implementation of security measures to protect the organization’s IT infrastructure and data.
Infrastructure Support:
- Assisting IT infrastructure team with the day-to-day support of the infrastructure as well as and not limited to server, network and device installations and troubleshooting.
Continuous Improvements:
- Identify recurring issues and trends to proactively address root causes and prevent future incidents.
- Gather user feedback, suggestions, and pain points to improve IT services and support quality.
- Stay updated with industry trends, technologies, and certifications to enhance skills and knowledge.
Other
Requirements:
5+ years’ experience in IT support and systems maintenance.
Excellent written and verbal communication skills.
Good interpersonal skills.
Attention to detail.
Good problem-solving skills.
Ability to carry out manual hands-on work i.e. cabling
Must have skills:
- End-User Support (Desktops, Networks, Cables, Printers, Switches, Routers, Anti-Virus)
- Active Directory (Setting up User Accounts)
- Asset Management (Audits)
- Security support
- SQL Database Administration
- Microsoft Office 365 Cloud Environment.
- Exchange Server
- Phone Systems
- IP and Security Camera Systems.
How to Apply for this Offer
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