Key roles and responsibilities:

Query resolution

• Attend to HR queries from employees and management to ensure the accuracy, security, and compliance of all employee data on relevant systems
• Serve as a HR subject matter expert and point of escalation for employee related queries
• Provide support to employee on various HR aspects
• Provide advise and recommendations to HR personnel for resolution of daily issues
• Coaches managers in dealing with employees in difficult situations
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements

HR process and policy implementation and consultation

• Administer and implement assigned HR services operations and processes
• Attract and select the right people in the company
• Ensure that performance management processes have been implemented effectively and efficiently
• Serve as internal consultant by analysing the effectiveness of the company’s current HR programs and recommending improvements
• Ensure HR programs and services are in compliance with established policies, procedures and legislation
• Provide frequent and instant feedback to management about the people management practices
• Implement company policies and procedures

Project implementation

• Work with management to implement the HR strategy
• Engage in different people management projects in the business unit
• Support a diverse variety of HR Operations projects that range significantly in size and complexity

HR service operations and administration

• Oversees HR administration in the company or assigned business unit
• Participate in workforce administration processes (time and attendance, talent acquisition, compensation and benefits, etc)
• Ensure that data contained in HR systems is accurate and in compliance with legislation and HR processes
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law
• Provide guidance and interpretation for business operations

Requirements

Education and training:

• Diploma in Human Resources, Business or a related field
• Bachelors degree in HR would be advantageous
• Labour Relations certification (advantageous)

Experience:

• At least 2-3 years’ experience working in a HR environment of which 1-2 years in a HR Operations Consultant position
• Experience implementing and managing projects.
• Experience with HR software, like HRIS.
• Experience managing conflict and sensitive issues and achieving positive outcomes.
• Experience developing and managing change projects and programmes.
• Experience delivering strategic priorities within strict timelines.
• Experience implementing workforce plans that reflect company/departmental need.
• Proven experience in working closely with a variety of internal and external stakeholders at different levels in the business.