SCOPE AND DUTIES OF ROLE

Maximize overall revenue and profit for all properties through development and implementation of effective inventory and pricing strategies based on future demand forecasts, current trends and historical data. Responsible, in conjunction with the Director of Revenue, for determining the optimal mix of business and managing distribution strategies on all channels to increase revenue and drive market share.

SKILLS & KNOWLEDGE REQUIRED

• 3 – 5 years’ experience in Revenue Management
• Hospitality diploma/ equivalent preferable
• Ability to work in a pressured environment
• Willingness to travel when required
• Excellent communication skills
• Excellent attention to detail
• Excellent Planning and Organisational skills
• Computer Literacy: Opera PMS, Channel Managers, Word & Excel
• Strong guest centric approach
• Must be able to work in a team or independently
• Previous experience with revenue reporting and online travel agents
• Must have knowledge of forecasting and budgeting
• Must have an eye for detail

DAILY DUTIES

• Review daily pick up and loss reports received from properties. Analyse and explain any abnormalities
• Assist Sales, Group Reservations and Reservations with any rate enquiries/negotiations
• Assist Sales and Reservations with any rebate requests
• Check and respond to all emails
• Effectively manage any escalated queries that arise within or in relation to revenue management
• Complete any required reporting
• Work closely with the Sales Co-Ordinator to ensure all relevant information is being communicated across all departments and properties

WEEKLY DUTIES

• Attend and run weekly revenue meetings
• Complete any required reporting
• Maintain and evaluate statistical information for tracking and decision-making purposes
• Review and analyse business forecast and any anomalies

MONTHLY DUTIUES

• Complete any required reporting – Monthly Executive Summaries
• Ensure all reporting formats are updated and prepared for the coming month
• Review targets and performance of sales team and provide the team with feedback

ANNUAL DUTIES

• Take part in the annual budgeting process

ADHOC DUTIUES

• Assist the pre-opening team with collating relative information on the new potential property and market
• Research the potential of new revenue technology

RESPONSIBILITIES

• Oversee the day-to-day running of the revenue department
• Liaise with the Director of Revenue, property management and sales team regarding any possible peak or valley periods
• Maintain and distribute BAR rates and BAR database
• Maintain competitor rate analysis, events diary and promotions for all properties
• Timeous reporting and follow up of any problems
• Work with the Group Reservations Manager to ensure satisfactory room inventory, rate and compliance of rate codes