Groups and Incentives Travel Specialist (ZN_Groups_TS) Job at andBeyond

KEY OUTPUTS:

• Creative and out of the box planning and designing of Leisure Group itineraries (incentive specific experience advantageous)
• A good understanding of specific requirements for Groups itineraries including general groups policies
• Managing the reservations process including qualifying the requirements of the group to ensure can meet their budget
• Ensuring lead times for responses are met according to standard operating practices
• Handling of bookings from quote to finalising, including invoicing and travel documents
• Proactive selling of products and services ensuring the best possible itinerary for the guests
• Constant, consistent  interaction and clear communication with colleagues, agents, guests and suppliers
• Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife
• May from time to time be required to travel with a  group or undertake site inspections with agents/guests

KNOWLEDGE REQUIRED:

• Good understanding of delivering excellent service to agents/guests
• An in-depth knowledge of Tourplan or a similar booking system
• An in-depth geographical, logistical and product knowledge of South Africa, Botswana, Tanzania and Kenya required
• Additional experience in Namibia, Kenya, Uganda, Rwanda, Zimbabwe, Zambia and Mozambique advantageous
• A willingness and aptitude to learn

SKILLS REQUIRED:

• Communication skills and an excellent command of the English language (spoken and written)
• Time & desk management including working in an orderly focused manner
• The ability to work under pressure and show initiative
• Understanding of travel industry and preferably Tour Operating specifically
• Attention to detail
• Excellent negotiation skills
• Elaborating in writing explanations or descriptions
• Exceptionally customer focused 
• Must be computer literate and have an in-depth knowledge of Word and Excel
• Calm and professional manner of servicing agents/guests
• An independent, curious and “can do it” nature

EXPERIENCE REQUIRED:

• Must have at least 3 years Touring groups specific experience

Closing date
19 Jan 2026