Job Purpose

• To ensure that all guests’ requests are attended to and to handle all guest queries, VIP amenities and complaints, whilst maintaining Hotel policies and procedures, rules and regulations.

Qualifications

• Formal Qualifications

Minimum:

• Grade 12
• A recognized PRISA Diploma/Communication Diploma

Minimum Requirements

• Prior Experience

Minimum

• At least 2 years’ experience in guest relations or similar
• Experience in Hotel and Food& Beverage will be an added advantage

Special Training

Minimum

• Computer literate in MS Office essential.
• A foreign language will be an added advantage

Main Resposibilites

• Establish and maintain good relations between Emperors and its target markets by promoting Gaming as entertainment to new and existing customers in order to increase revenue and enhance guest experience
• Maintain a high standard of customer satisfaction & create a professional relationship with guests.
•  Assist the Winners Circle department with guest functions.
• Promote the Winners Circle (Customer Loyalty Programme) and its benefits to guests.
• Assist with groups and complex promotions when required.