Job Summary

• Translates the long-term to tactical strategy for future fit enablement, integration of operational practice frameworks across risk management, compliance, and business governance for all enablement capabilities in delivering a competitive environment. 
• Ensure that the operations management policies are in place and adhered to. Lead the design, experimentation, and testing of solutions through design sprints and proof of concepts in partnership with Center Colleagues/Stakeholders
• This role is also responsible for identifying and driving efficiency opportunities to deliver on productivity uplift, new channel  strategy, reducing cost.

Job Description

Key accountabilities

• Strategy translation and execution
• Install process to deliver Customer Primacy
• Sustainable Growth through improved ways of work
• Customer and Colleague Driven Innovation and Change
• Operational Effectiveness/Efficiencies
• Drive the Digital agenda across entire business
• Data Monetization – deliver improvements on the back of data implementation, scorecards and other MI tracking

Education

• Bachelor`s Degrees and Advanced Diplomas: Operations Management, Bachelor’s Degree: Information Technology