Head-General Claims needed at Bryte Insurance Company Limited

Key Responsibilities

• Defines in conjunction with BD, CCOs and regional claims management the claims operations strategy.
• Implementation of the strategy and managing the areas/cross border functional resources and their performance to achieve agreed objectives and sustaining a high-performance culture.
• Ensure compliance to contracted service levels and optimised processes. Within motor and non-motor in accordance with company policies and procedures, inclusive of resolution of escalated matters
• Provide strategic and operational direction to optimise motor and non-motor.
• Keeps the areas/cross border functions informed of all relevant and appropriate information and fosters good engagement with staff and other functions
• Ensure adherence to relevant policies and legislative requirements.
• Sets and monitors areas/cross border performance against objectives and balanced score card.
• Participate in the planning process, including the identification of risks, involvement in leading change initiatives and responsibility for budgetary control.
• Ensuring that areas/cross border function operates within optimum KPI.
• Building and measuring success against customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers.
• Drive assessing operational excellence on all motor and non-motor process and reporting.
• Apply basic statistical analysis to track performance variations and implement solutions to resolve these variations.
• Review and negotiate terms for the salvage provider.
• Works effectively with HR in connection with consistency in pay and reward.
• Manage human capital as well as development and motivation of employees.
• Implements and maintains the talent management strategy.

Qualification & Experience

• Grade 12
• BCom
• 10+ years specific claims leadership experience of managing large numbers of staff across locations/site and/or functional areas within a large and complex financial services or customer driven organisation.