Head of Department: Road Side System (RSS) (2561) needed at The South African National Roads Agency

MINIMUM REQUIREMENTS

• An NQF level 6 or equivalent qualification.  
• At least ten (10) years’ experience within technical operations with at least five (5) years of experience in a senior operations management level.
• At least two (2) years active experience in implementation of technical process control management.
• Able to travel daily dependant on requirements.
• Working at heights certification and sound health (medical certification) 
• Management of a SANAS Accredited Laboratory.

TECHNICAL COMPETENCIES

• 24-hour Roadside Systems management and support.
• Experience with Road tolling projects/Systems environments. 
• Working knowledge of corrective and preventative maintenance.
• Knowledge of immovable asset management system.
• Experience on 3rd and 4th level incident management.

KEY RESPONSIBILITIES

Operational

• Identification, control and coordination of activities required for Roadside System Asset Management and Maintenance in accordance with Asset Management Protocols.
• Identify, monitor and critically address all defects arising in the Roadside System infrastructure. 
• Set up, facilitate and manage the interface of vendors and third parties responsible for specialised service delivery including 3rd and 4th level incident management. 
• Draft, review and implementation of policy, procedure and policy in accordance with contractual and company requirements.
• Identification, monitoring and management of all resource requirements across multiple sites in conjunction with Facilities Management to achieve contractual service delivery requirements.

Key Service Area

• Roadside System Operational Performance dependant on business needs. 
• Roadside Systems Monitoring for optimal real-time service delivery (stringent downtime penalty regime).
• Roadside Support Maintenance (E&M).
• Warehouse and Workshop Management.

Reporting

• Compile, submit and close out critical project reports.
• Contribution to formal and adhoc submissions of Management Committee and Board Reports.
• Contribution to submission of monthly reports. 
• Contribution to submission of ad hoc progress reports as formally requested and or arising out of general Risk Assessment. 
• Compile operational / organisational reports and any other reports, where necessary.

People Management

• To contribute towards a working environment that is conducive through managing and instilling behaviour supporting the organisational values. 
• Critical leadership and management of specialised roadside and general IT/maintenance teams within a 24/7 non-negotiable.
• Monitor and address gaps in service delivery and overall relationship management with stakeholders.