Head of Technology needed at Robert Walters

• My client is looking for a seasoned Head of IT or IT Manager to work with Senior Management and implement the established strategy for the Technology Team that is aligned with the company’s business goals, especially that of an out-sourced IT service model.
• You will lead and oversee the IT team in implementing, maintaining, and managing the organisation’s technology infrastructure and systems.

Key Accountabilities:

• Quality: All employees are required to comply with the company quality standards- to ensure that SOPs that govern their area of responsibility are adhered to as well as kept up to date. It is the Head of Technology’s role to develop and review Technology Policies and Procedures.
• Ensure documentation of all systems that have been developed in-house.
• Governance & Compliance: Head of Technology to embrace King IV Code as well as work towards ISO27001 compliance to ensure Technology Compliance and Good Governance.
• Technology Leadership: Providing leadership and guidance to the technology team and ensuring that the team is motivated, productive, and aligned with the overall technology strategy.
• Technology Operations: Overseeing the day-to-day operations of the technology department, ensuring smooth functioning of technology systems and infrastructure, and troubleshooting any technical issues. This includes telecommunication platforms, hardware, internet, network and servers.
• Resource Allocation: Managing the budget and resources for technology projects, including hardware, software, and personnel. Making informed suggestions to optimise resource allocation and maximize ROI. The decision needs to be made in conjunction with the CFO and Co-CEO.
• Project Management: Overseeing the execution of technology projects, ensuring they are delivered on time, within budget, and meeting the required quality standards.
• Innovation and Research: Keeping up with industry trends and emerging technologies. Evaluating how new technologies can be applied to the organisation’s products, services, or processes to gain a competitive advantage.
• Collaboration with Other Departments: Working closely with other departments, such as marketing, sales, and product development, to understand their technology needs and aligning technology initiatives accordingly.
• Performance Metrics: Defining and tracking key performance indicators (KPIs) related to technology operations, projects, and overall performance. Using data-driven insights to improve efficiency and effectiveness.
• Change Management: Facilitating technological changes within the organization, such as adopting new processes, tools, or systems, and ensuring a smooth transition.
• Low code/no code: Embrace low code/no code technologies as a first priority in the company.
• Pro Code: Embrace Pro Code technologies as a second priority in the company. Provide standards guidance, perform code reviews, and provide code development assistance in case of non-availability of staff members / outsourced staff.
• IT Security: work with an out-sourced company to ensure that we are on top of IT Security in conjunction with the Head of Quality.
• Salesforce Implementation: Technical point of contact to ensure the timely delivery of integration layers between company data and Salesforce.
• Company Data Management and Reporting: Working closely with other departments to ensure their reporting needs are met, using the company wide Business Intelligence reporting tool.

Minimum Required Qualifications & Experience:

• Education: A bachelor’s degree in a relevant field such as Computer Science, Information Technology, Engineering, or a related discipline is typically required.
• Platforms Experience: Implementing and/or maintenance of the Salesforce platform highly advantageous.
• Quality Experience: In-depth knowledge of ISO 27001 standards and information security best practices also highly advantageous.
• Infrastructure Support: Networking, Server support
• Development Platform: Knowledge of HCL Notes/Domino highly advantageous.
• Server operating Systems: Windows Server and Linux operational knowledge highly advantageous

Skills Required:

• Technical expertise: a deep understanding of various technologies and their applications. This includes knowledge of software development, system architecture, network infrastructure, cloud computing, cybersecurity, data management, and emerging technologies.
• Leadership and management: possess strong leadership skills to guide and inspire your team. This involves setting clear goals, delegating tasks effectively, providing mentorship, and fostering a collaborative and productive work environment.
• Business acumen: Understanding the business context to make informed technology suggestions that support the organisation’s growth and profitability. You should be able to align technology initiatives with the company’s objectives and demonstrate the value of technology investments.
• Communication: Effective communication with various stakeholders, including executive leadership, team members, clients, and vendors. You should be able to convey complex technical concepts in a clear and concise manner.
• Budgeting and resource management: The Head of Technology oversees budget planning and resource allocation for technology projects. You need to balance the need for innovation with cost-effectiveness and ensure efficient use of resources.
• Problem-solving and decision-making: Strong problem-solving and decision-making skills are critical to overcome obstacles and make well-informed choices.
• People management: Effective people management skills. You should be able to motivate and empower your team members, provide constructive feedback, and promote a culture of continuous learning and growth.
• Change management: Technology is ever evolving, and the Head of Technology must be adept at managing organisational change related to technological transformations and implementations.
• Industry knowledge: Staying updated with industry trends, best practices, and compliance regulations is essential for the Head of Technology. This knowledge helps in making informed decisions and staying ahead of the competition.