Operational Delivery:

• Coordinate safety training and awareness programs for call center employees
• Investigate incidents and accidents, and prepare reports
• Collaborate with management to implement corrective actions
• Monitor and maintain health and safety records and statistics
• Ensure compliance with relevant laws, regulations, and industry standards
• Assist in developing and maintaining emergency response plans
• Collaborate with other departments to ensure a safe working environment
• Perform other health and safety-related duties as assigned
• Assist in the development, implementation, and maintenance of health and safety policies and procedures
• Conduct regular inspections and audits to identify potential hazards and risks
• Investigate and report any accidents, injuries, or near-misses that occur in the workplace
• Maintain and update safety records and documentation
• Participate in emergency preparedness planning and drills
• Support the Health and Safety Officer in conducting risk assessments and recommending corrective actions
• Review and analyze data on incidents and injuries to identify trends and recommend improvements
• Upload all required documents to the relevant portals
• Stay up-to-date with current health and safety regulations and best practices
• 1st Aid equipment checklist

Customer Focus:

• Work with teams to develop and maintain a customer-focused attitude toward activities
• Handle general queries regarding HSE issues within the working environments
• Interact with clients to provide and process information in response to enquiries, concerns and requests
• Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
• Attend to and resolve all client queries timeously or escalate when necessary
• Follow up and follow through on all escalated queries timeously

Code of Conduct:

• Work in a flexible way when the occasion arises so that tasks, which are not specifically covered in the job description, are undertaken
• Take responsibility for one’s own performance
• Promote TFS’s & Client’s image and corporate citizenry through deliberate and co-ordinated activities
• Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position
• Ensure TFS ethical values are adhered to

Skills and Competencies

• Computer literate on MS Office packages – MS Word, Outlook, Excel
• 3-4 years of experience in health and safety or a related field
• Industrial occupational hygiene & fire prevention & protection.
• OHS Act, WCA/COID, NOSA/ISO Safety standards
• Strong knowledge of health and safety regulations and standards
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
• Ability to maintain confidentiality and handle sensitive information
• Time Management Skills

Qualifications

• Matric
• National Diploma in Occupational Health & Safety (NQF5 or equivalent)