Job Expired

Help Desk/Service Desk Team Leader needed at Hungry Lion

Job title : Help Desk/Service Desk Team Leader

Job Location : Western Cape, Stellenbosch

Deadline : April 11, 2024

Quick Recommended Links

ROLE OVERVIEW

As a Help Desk/Service Desk Team Leader, you will oversee the daily operations of our IT Help Desk & First Line support team, ensuring exceptional service, efficient workflow, and achieving performance targets.

DUTIES/ RESPONSIBILITIES

  • Team Leadership and Management
  • Develop and optimise IT Helpdesk processes and workflows for improved efficiency.
  • Address escalated store concerns and ensure resolutions that meet or exceed expectations.
  • Monitor help desk performance metrics and analyse data to identify trends and areas for improvement.
  • Ensure ongoing training to keep the team updated on product knowledge and best practices.
  • Ensure compliance with organisational policies, procedures, and industry regulations.
  • Evaluate and recommend technology solutions to enhance call centre operations.

REQUIREMENTS

  • 2 years of Team Leader experience in a Help Desk centre or customer service environment.
  • Preferred: Retail / QSR knowledge.
  • Proficient in relevant computer / point of sale applications.
  • Knowledge of customer service principles and practices.
  • Knowledge of IT helpdesk / Service desk telephony and technology.

COMPETENCIES

  • Resilience and stress tolerance.
  • Administration and clerical competence.
  • Excellent written and verbal communication skills.
  • Client centricity.
  • Adaptability.
  • Drive and commitment.
  • Problem-solving. 
  • Emotional intelligence.
  • Self-management.
  • Attention to detail.

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

Save
  • This job has expired!