Hospitality Services Assistant X11 – CSD needed at South African Reserve Bank

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Organise self to ensure that work allocated is completed within set time and defined standards.
• Set up, clear and prepare meeting rooms/work cafe /boardrooms/function venues.
• Serve food, refreshments in adherence to food safety standards.
• Inspect venues pre and post functions and events.
• Work independently, diagnose and resolve issues as they arise.
• Maintain sanitation, health, and safety standards in own work areas.
• Ensure compliance adherence to food safety and hygiene standards, Quality management system and Occupational Health Safety & Environment in accordance with relevant standards and legislations.
• Apply rules of courtesy when in contact with clients, other employees and visitors to the Bank, always displaying a service orientation, supply clients with needed information and dealing with client complaints.
• Engage with own team members in a manner that reflects a sound and effective working relationship.
• Proactively understand the impact of own environment output in relation to a wider service delivery context and proposition.
• Willingly and enthusiastically make useful and meaningful improvements to ones works.
• Willingly address any gaps in own performance of tasks and activities against the required standard.
• Record breakages/shortages of cutlery and crockery.
• Handle lost and found items according to the SARB’s processes.

Qualifications

Job requirements

To be considered for this position, candidates must be in possession of:

• a Grade 12 or equivalent.
• one to two years’ experience of job-related experience in the hospitality environment.
• experience in the Hospitality industry will be an added advantage.