Responsibilities

• Participate in the establishment and development of the operation, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the client
• Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)
• Initiate, design and implement business process excellence improvements
• Demonstrate, and seeks to deepen, an awareness of business / industry issues and drivers
• Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Genpact business.
• Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. 
• Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests.
• Operation Management: Responsible for repeatable, predictable and measurable operations
• In-depth understanding of HRO processes supported by Genpact for different geographies. 
• Raises relevant quality and/ or scope issues which may impact delivery and streamlines decision-making processes where possible. 
• Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 
• Detailed understanding of Process metrics e.g., SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.  
• Escalate issues and seek advice when faced with complex issues/problems. 
• Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. 
• Creates a logical plan, realistic estimates and schedule for an activity or project segment. 
• Ensures progress, issues and agreements are properly documented and acted upon. 
• Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions.  
• Actively participate in all process related business meeting in-person or virtually through conference calls. 
• Liaise with Genpact Local IT to escalate Technology issues being faced by the Team.  
• Participate in and/or support during Client visits.  

Qualifications we seek in you!
Minimum Qualification

• B. Com/M. Com/ with overall relevant experience in HR domain.

Preferred Qualification

• South Africa HR Admin & Coordination experience is required –HR Experience in South Africa
• Work experience in team handling role.
• Workday Experience a plus
• HR Domain certification would be a plus 
• Excellent MS Office and Excel skills 
• Proficient with Operational Excellence Practices
• Quality – Lean and six sigma knowledge and quality driven person
• Must demonstrate a high level of self-motivation, energy and flexibility
• Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis