Job Description    

• RCL FOODS is on the hunt for an experienced HRIS Officer for their Group Services Division. The role will report to the HR Information Systems and Project Manager and will be based in Durban (Westville).
• The incumbent will be responsible for supporting the HRIS Controller in implementation and control of Time and Attendance best practice and Organisational Management (OM) on SAP HCM. Drive and enable the effective and accurate utilization of the BESTime T&A system, OrgChartNow, HR workflows, SharePoint, HR Manage, reporting tools and interfaces. Ensuring that the T&A system is maintained and used correctly to accurately record employees’ time and attendance records for uploading into the payroll systems. Provide specialist guidance and effective facilitation of competency-based training in T&A and HR Information Systems as well as provide HRIS support to both HR Practitioners and employee end-users.

Minimum Requirements    

• Relevant Degree or equivalent preferably with an Information Systems focus.
• Valid Code EB drivers’ license.
• 4 years relevant experience with HR Information Systems, such as T&A Systems, SAP System function or similar environment.

Knowledge:

• SAP Organizational Management principles and practices.
• T&A systems and procedures.
• Business processes and SOP’s.
• Cross application systems integration.
• Organizational and Divisional Policies and Procedures.
• Root cause analysis and problem-solving methodologies.
• Structured system testing methodology (UAT).
• SharePoint administration level (Permissions, document management, interfaces, configuration and web applications).
• Excel super-user level.
• OrgChartNow super-user level.
• SAP HCM modules.
• Data manipulation using LSMW (SAP Maintenance Workbench).
• Systems analysis skills.

Duties & Responsibilities    

• T&A Application Support:
• Manage day-to-day liaison between NEXTEC, BCX and end-users. Attend to daily user calls on Remedy and escalate to NEXTEC if it cannot be resolved internally.
• Support activities include:
• BESTime:
• Daily Activities (shifts, rosters, leave, sign-off).
• Reports functionality activations.
• Report queries.
• Period activities (Payroll file allocation).
• Shifts allocation queries.
• Approved work schedules application.
• Timesheets and leave booking queries.
• Timesheets queries (clocking’s, editing, deleting, amending).
• BESAccess:
• Employee and Contractor take-on, visitor take-on queries.
• Zones allocation queries.
• Resolving site access.
• Reporting queries.
• BESBiometrics:
• Finger Print Take On queries.
• T&A Reporting:
• Achieve strategic time & attendance reporting KPIs and develop/enhance reports to deliver these.
• Monthly reporting on overtime and allowances paid to establish and monitor trends on expenses.
• Exception reporting on time entry approvals/sign-off per level of authority.
• Exception reporting on overtime payments or allowances that are in contravention of legislation.
• Monthly head count and casual reporting per site as per BESTime.
• Exception reporting on clocked hours that do not match access entry point recordings.
• T&A Leave Management:
• Ensure that system controls around leave, are correctly implemented and monitored.
• Monitoring of leave patterns and report on trends and anomalies identified.
• Ensure that all T&A users responsible for capturing leave are fully competent.
• T&A Authorizations:
• Approve workflows for all new users and change the user requests on BESTime.
• Ensure that change requests are actioned timeously.
• Create and amend user profiles required in BESTime as requested by business and correct processes are followed.
• Ensure compliance with necessary change control procedures associated with system authorizations.
• Create, Edit and Deactivate users from BESTime/BesAccess.
• Issue Org, Shift & Work Schedule access.
• Maintain Access level Sheet.
• Organisational Management (OM):
• Operate as an internal consultant to embedded HR Teams on the controls and implementation of OM best practices and associated HR Business processes.
• Manage the creation and updating of HR information into the relevant HRIS systems and assure the integrity of the data.
• Evaluate SAP OM configuration to determine the appropriate organizational effectiveness interventions needed to implement organisational development goals and facilitate updates.
• End User Support:
• As a Superuser and HRIS Officer understand HR system usage and requirements in order to support HR users and employees using HR systems.
• Liaise with Service Providers, I.T. and Employees to resolve system integration issues (ID Number / AD Account mismatches).
• Resolve any queries related to SAP OM, HR Workflows, HR Team Site or Org Chart Now, including, reassigning, uploading, etc.
• SLA Management and Systems Administration:
• Manage and resolve any service level support and maintenance items with OrgChartNow including access, functionality, interface, and SAP refresh for OrgChartNow, SharePoint or Workflows.
• Manage all HR workflows, assist with queries and resolve any problems through troubleshooting and route cause analysis.
• Training (Support/Assist in the absence of HRIS Controller):
• Develop, maintain, coordinate and present learning material and documentation on current system and new developments for HRIS end-users.
• Responsible for training of all new HR Staff on SAP HCM, OrgChartNow, SharePoint and Workflows and continuously monitor understanding of these.
• After training, support to Super Users and assistance for new joiners.
• HR Systems Project Support:
• Supports the HRIS Controller to develop business requirements for any T&A and HR system development or modifications.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
• Assist with the design and implementation of T&A and HR systems and processes on projects.
• Testing UAR, Functionality and SAP/HRIS upgrades:
• Test system enhancements, as and when required – to ensure that upgrade requirements and the needs of the business are addressed.
• Provides post-implementation support to all end-user.