Job Description

• Leverage experience and serve as a trusted, collaborative advisor to the company’s senior portfolio leaders.
• Serves as the People Operations contact and advisor, through a broad network as you influence and drive key priorities
• Build and maintain positive working relationships across the organization, while assessing, advising, and influencing leaders on business and people-related issues  
• Deliver consistent, transparent communications to ensure the business remains updated and informed, in a timely manner, of issues pertaining to their respective organizations
• Serves as a talent broker for the portfolio(s) assigned by gaining a deep knowledge of the talent, their strengths, opportunities, and career aspirations, and assist leaders in proactively supporting talent identification and development activities that drive engagement, productivity, and retention
• Drive appropriate people strategies and promote organizational effectiveness (e.g., ongoing performance management, employee engagement and development, talent assessment, succession planning, organizational design, compensation planning, leadership development, DEI, and global cultural awareness)
• Provide comprehensive human resources consultation including counseling, coaching and guidance while ensuring compliance with all applicable laws in accordance with the policies and practices of the company
• As the business continues evolves act as a change-agent with goals of providing a world class customer and employee experience; demonstrate courage and resilience probing and challenging topics that may be difficult but paramount to success
• Analyze, monitor, and share key metrics to identify relevant trends; recommend solutions based on findings
• Lead project implementations, of various scale, such as organizational development and design, inclusive of change management
• Retain strong partnerships with People Operation functions (Talent Acquisition, Total Rewards & HR Systems, Employee Relations, DEI, etc.) to engage, plan, and execute comprehensive talent initiatives
• Collaborate, learn and develop with guidance from broader partnership team; seek guidance with more complex people and operational strategies which may be impactful to the larger organization

Requirements

• Honours Degree or Masters Degree (or equivalent), HR or Industrial Psychology Degree
• 5+ years Human Resources experience in a HRBP capacity, or generalist capacity with progressive responsibility inclusive of leading HR initiatives and/or projects with, or combination experience, education
• Business and financial acumen with ability to align goals to organizational success, e.g., compensation philosophy, workforce planning, talent reviews, organizational design, etc.
• Demonstrated ability to diagnose problems using strategic thinking, advanced analytical and innovative skills as well as identify and drive appropriate solutions
• Customer centric focus ensuring timeliness of delivery and outcomes
• Ability to influence culture and create alignment between business goals, behaviors, talent development and performance
• Aptitude to actively listen and relate to, influence and coach employees at all levels in the organization
• Demonstrated ability to drive initiatives through the organization and influence decision makers at all levels
• Consultative/problem-solving mindset; constantly reevaluating how we can improve and do things better
• Project and change management skills with strong communication and follow through
• Proficient knowledge of employment laws, statutes, etc. which govern employment policies and practices
• Passion for people; lead with empathy with significant ability to maintain the highest levels of discretion
• Resilient and able to thrive in a fast-paced environment with a high level of energy, and optimism
• Tech savvy with experience in HCM systems
• English Proficiency
• Experience with BEE (Black Economic Empowerment) 

Preferred Qualifications:

• MBA or other advanced degree
• Industry advanced certifications
• Multi-country employment law and practices knowledge
• Software industry experience
• Financial institution experience
• Start-up or early growth company experience and leading larger teams through change
• Workday experience
• Salesforce experience