Job title : ICT Administrator
Job Location : Western Cape, Cape Town
Deadline : October 23, 2024
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Key Performance Areas
- Attend and close Servicedesk calls within SLA timeframe
- Manage, maintain, and support VoIP systems
- Oversee printers/plotters company-wide, including reporting
- Support and maintain SDWan (FortiGate, Sonicwall, etc.)
- Manage Wi-Fi AP and controllers company-wide
- Support Lesedi software applications (Engineering software)
- Provide cloud support to end-users (e.g., Office 365)
- Set up and maintain procedures, guides, and SOPs
- Provide end-user training and induction
- Assist with laptop/desktop lifecycle management
- Manage network cabling and switch support
- Oversee NOC dashboard monitoring and call logging
- Monitor UPS functionality across all server room sites
- Liaise with 3rd party vendors for hardware and software support
- Assist with server setup/management/maintenance
- Support ICT Manager with site initiation and planning
- Participate in DR testing as required
- Provide monthly reporting and feedback
- Maintain current ICT training to ensure optimized business support
Qualifications
- IT Degree or 3-year IT Diploma
- CompTIA A+, Network+, Server+
- ITIL certification
- CCNA or three years of Cisco/Aruba level switch management experience
- FortiGate experience (Advantage)
- Equivalent MCSA or MCSE (Advantage)
Experience
- Minimum 3 years of relevant working experience
Intermediate level experience in:
- Servicedesk/Helpdesk and Application Support
- VoIP, Printer, Network, and Server Support
- Desktop Support (Laptop, Desktop, Printers, Networks, Office Applications)
- Adobe Acrobat
- Multifunctional Printer support and vendor management
- Experience with VMWare/Nutanix (Advantage)
- Cloud services experience (Advantage)
- Office 365 Administration (MS Teams, SharePoint, OneDrive, Exchange)
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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