The successful candidate will be responsible for:

• Providing professional and effective ICT support to all users, which may include:
• maintenance on all hardware and software
• management of the relevant ticketing system and resolving tickets accordingly
• set up of new users and devices
• troubleshooting and resolving user queries
• Installing, configuring, testing and maintaining the network, operating systems, applications, software and system management tools 
• Assisting with the implementation, development, upgrade and support of all IT business applications, ensuring they meet business requirements, operational need and contribute to the efficient delivery of services 
• Managing the provincial asset register and sourcing relevant quotes
• Assisting with the setup and ICT support at events and meetings, at locations across the Province.

Requirements

Minimum requirements:

• Relevant IT related qualification
• 2 years’ experience in an ICT support role
• 2 years’ experience in:
• Microsoft Office software packages and support
• Windows Operating Systems which include issue repairs and installation
• Network setups and issue resolution
• Desktop/laptop hardware troubleshooting and issue resolution
• Proficiency in computer hardware systems, chipsets memory modules and peripherals
• Proficiency in networking
• Proficiency in English, with an additional local language advantageous
• Valid driver’s license and access to a vehicle for daily business use