Requirements:

• A recognized three-year National Diploma/Degree (NQF Level 6/7) in Computer Science /Information Technology/Information Systems.
• Minimum of 3 years relevant experience in public sector ICT technical support.
• Knowledge of different Operating Systems, Active Directory, Office 365, including Microsoft Teams and One-drive.
• Knowledge of the Microsoft e-mail system, Mimecast email archiving and security system, Service Manager and Server Virtualization.
• Knowledge of LAN, WAN and Wi-Fi systems.
• Experience in Microsoft technology platforms.
• Knowledge of anti-virus systems and operating system updates.
• Experience in hardware and software deployment, configuration and support.
• A valid Drivers’ license.

Competencies, Knowledge and Skills:

• Innovative thinking and ability to timeously resolve problems.
• Excellent Interpersonal skills.
• Excellent Communication Skills (written and verbal).
• Attention to detail.
• Customer orientated.
• Ethical Conduct.
• Performance Driven.

Duties:

• Proactive LAN and WAN management and support. 
• Systems administration and support. 
• Backup and Recovery maintenance and support. 
• Network and Server Security Management. 
• Support of all hardware and software systems. 
• Implementation and monitoring of ICT infrastructure support processes and procedures. 
• Implementation and monitoring of ICT projects. 
• Compiling monthly infrastructure reports.