KEY RESPONSIBILITIES  

PEOPLE COORDINATION 

• Plan, organize, lead, and control activities to ensure sub-functional objectives are met or exceeded. 
• Ensure effective communication within department. 

PROVIDE DESKTOP AND LAN SUPPORT 

• Identifying, troubleshooting, and resolving software and hardware problems. 
• Liaising with relevant service providers to resolve hardware problems. 
• Installing relevant hardware as required per user. 
• Installing relevant software as required per user. 
• Providing systems support to users in the event of system failure. 
• Installing and relocating hardware and coordinating equipment servicing. 
• Coordinating arrangements for briefings and demonstrations of new systems. 
• Keeping abreast of current technology and latest trends. 
• Performing general maintenance of ICT infrastructure. 

ADMINISTER & MAINTAIN ICT NETWORK 

• Setting-up network user profiles. 
• Configuration of network printers and providing user access. 
• Configuration of directories, menus, and drive- mappings. 
• Administering and monitoring the network to provide a stable and responsive environment. 
• Assisting staff with the use of network resources. 
• Troubleshooting network problems and monitoring thereof (e.g., file server traffic, usage, and performance). 
• Advising and assisting users in backup and restore procedures for local drives. 
• Maintaining backup logs. 
• Ensuring anti-virus software is current. 
• Maintaining an up-to-date inventory of software and hardware. 

INCIDENT MANAGEMENT & REPORTING 

• Maintain ICT Service Desk 
• Keeping log of reported problems. 
• Prepare quarterly ICT reports. 

QUALIFICATIONS

• National Diploma or Degree in Information Technology/Information Systems/Computer Science 
• Advantageous: Certificate in A+/N+/ITIL/COBIT/MCP  

WORK EXPERIENCE 

• Minimum of 3 years of Operational Information Technology