3 weeks ago
Job title : In-Room Dining Order Taker
Job Location : Western Cape, Cape Town
Deadline : November 03, 2024
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POSITION SUMMARY
Function
- As an In-Room Dining Service Order Taker you are responsible to co-ordinate all service requirements addressed to In-Room Dining department,
- Primarily responsible for guest orders from room or pool area via phone or any other ordering devices like mobile apps, etc. Assist the F&B Management team with achieving high scores on guest satisfaction surveys, recognizing repeat guests and following standard procedures.
Required Experience & Qualifications
- 1 to 2 years’ experience in similar role in a full service hotel preferred
- Ability to communicate with the guests and anticipate their needs.
- Ability to smile and diffuse anger naturally.
- Have an enthusiastic and positive personality.
- Profound knowledge of customer service and of all beverage products and services.
- Education: Hotel Management diploma holder or similar qualification.
Key Responsibilities
- Responsible for answering all telephone calls and prioritizing said calls.
- Punches the food and beverage orders on to the Point of Sales systems like Micros POS.
- Coordinate guest amenities and organizes guest table pick-ups on completion of meals in a timely manner.
- Should have very good telephone etiquettes.
- Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly.
- Should have good knowledge of room service menu’s and ongoing promotions in other F&B outlet.
- Should be able to provide recommendations and suggestions to guests upon request.
- Be knowledgeable of all services, facilities and products offered by the hotel.
- Consider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times.
- Display excellent conversation skills and selling techniques at all times.
- Pay attention to guest orders, and know the menu thoroughly.
- Write down all information’s clearly. Highlight special requests.
- Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
- Approximate delivery time is given to the guest according to this time evaluation system established by the Outlet Manager and the Sous Chef.
- If the order has not been sent up by this time, a call must be placed to the guest to apologies and re-evaluate the delivery time.
- Ensure correct posting in POS system for communication to the service and kitchen department.
- Able to perform all duties and tasks per the tasks required at the outlet.
- Assist the department to drive guest satisfaction by providing consistent guest experiences.
- Coordinate with Room Service Waiter/ Waitress, Captains & Minibar Attendant.
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries, complaints and all issues in a professional manner.
- Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.
- Ensure proper handover is given to the next shift and also to the IRD manager.
- Report cleanliness and maintenance issues to the immediate supervisor
- Assist in carrying out scheduled inventories of products and operating equipment.
- Ensure that the place of work and surrounding area is kept clean and organized at all times.
- Ensure proper appearance and grooming while on duty.
- Perform any other assigned reasonable duties and responsibilities as assigned.
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Hospitality / Hotel / Restaurant jobs