Job title : Inbound Sales Advisor
Job Location : KwaZulu-Natal, Durban
Deadline : October 18, 2024
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What you will do in this role
- Assists with inbound calls
- Provide customer service (billing) to TV, Internet, and Voice subscribers.
- Process payments, provides payment options; provides explanation of the bill, upgrading services (premium channels), and gives adjustments & credits when necessary
- Need to pitch and close sales
- Posses the ability to retain customers utilizing the value, benefits and product plans available to the account.
- Availability to work shifts in a 24/7 environment (Essential)
Your qualifications and experience
Concentrix is a great match if you have:
- Matric
- Clear criminal record
- English Proficiency both written and spoken
- Excellent knowledge of effective customer service processes
- Understanding of the Call Centre industry
- Computer literacy – ability to speedily navigate multiple systems effectively
- Ability to type 26 wpm
- Attention to Detail
- Minimum 6 Months experience within a call centre (Local/ International),
- Must have worked in a customer service department dealing with technical or Billing queries or,
- Must have sales (Inbound/ Outbound) or,
- Retentions
- Upsell
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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